"The manager was very obliging & pleasant. Thank you!!!"
"I received phenomenal service from Alexa. She was so friendly and polite and so patient with me."
"Staff is knowledgeable and experienced in customer service and support."
"Every Associate I passed while browsing around the store said Good Morning."
"The Customer Service worker went above and beyond to get my order. She was so very helpful."
Cons:
"Terrible customer service! Don't bother giving this horrible location your money."
"Big fight between a Kohls employee and a costumer today s date, the employee started cursing and yelling at the customer."
"Dirty, messy, no sales floor help. Didn't even know who the employees were."
"The worst pickup experience ever. Highly inefficient system here for online pickup."
"The next morning I called the store to be rudely told that you have your product and hung up on."
"Every time I come here, I have to deal with a rude employee."
"Worst customer service experience ever!!! Called with a simple question and was transferred, where I waited for 25 minutes."
Store Experience
Pros:
"The store is very clean & organized."
"I like going to close for my everyday stuff, my kids shop here a lot, love going here at Christmas time and doing a lot of my Christmas shopping, really never had a problem with anybody here everybody is always nice and helpful."
"This store certainly is ready for the holidays season offering large variation of gifts for women, men, kids, and babies."
"Kohls has done a great job since the reopening. Items were stacked nicely, staff courteous."
"Super clean and organized. Social distancing and masking for covid precautions are at it's finest."
"Clean store with helpful staff, unlike other stores this one has a representative available in most of their departments, customer service also went above and beyond checking for an item I was looking for inside the store and even called other stores to check if available."
"The store is very clean, well stocked and there's a Sephora if that's your thing."
Cons:
"Waiting outside for 1 item for online pick up OVER AN HOUR."
"The changing room needs some sweeping."
"Dirty, messy, no sales floor help. Didn't even know who the employees were."
"The line stretched around at least a third or more of the store. It was ridiculous."
"All 10 register lights were ON but only 2 were open."
"The clothes are all over like a junk room."
"It’s Kohl's, and it’s chaotic. The store was in disarray."
Pricing and Sales
Pros:
"I love Kohl's, especially when they send me 30% discount coupon. Good selections of clothings and home items."
"Its a good store with a cool rewards program. Definitely recommend."
"The store is stocked FULL of clearance items right now so bargains are everywhere plus the helpful (very friendly) cashier showed my how to get a coupon for an additional 15% off as I was checking out!"
"Plenty of Free parking! Excellent sales and coupons!"
"2 great shirts & 2 beautiful sweaters for $32!"
"They have really nice stuff for handsome price and their reward system is on point."
"I bought a whole bunch of small kitchen appliances for less than $200 on Black Friday."
Cons:
"They inflate their prices so they can offer 60% off coupons and make you feel like you’re getting an amazing deal."
"Idk if it's me, but even with their sales, some of the prices still seem a little bit high, especially for today's economy."
"A lot of the clothes are too expensive for me to want to buy them."
"Honestly everything here is over priced, the store is always a mess."
"Complete FALSE ADVERTISEMENT."
"They turn in a very very expensive store no special for nothing if they put something in a special is a cheap things you don't want it you don't use it you don't need it even Black Friday nothing is a special because everything is expensive like always."
"The cashier saw me with Kohl's coupons and was going to charge me full price."
Online Shopping and Pick-up
Pros:
"They also have Amazon drop off but it seems to be really popular because there’s usually lines."
"Amazon returns here are fast and easy."
"Did online ordering and it was super easy."
"I'm very satisfied with my experience."
"They have a big self pick up if you place your order online."
"Had an Amazon return. I thought it would be difficult because I own an Android and not an iPhone. I gave the Kohl's sales associate my return and showed him the return QRCode from my email. He scanned it and that was that! E-A-S-Y!"
"Will be using Kohls instead of UPS store to drop off returns for Amazon."
Cons:
"Waiting outside for 1 item for online pick up OVER AN HOUR."
"The worst pickup experience ever. Highly inefficient system here for online pickup."
"First of all me and my wife went for shopping and they were so rude and said that you have to be fast as they are closing and if you don't then we can't serve you."
"The line stretched around at least a third or more of the store. It was ridiculous."
"All 10 register lights were ON but only 2 were open."
"Skip this store if you’ve any online order pickup."
"Went in for online pickup. Very unorganized sent to one line waited 15 minutes only to be sent to a second line."