"The employees were helpful and the person at check out (Dalila) could not have been more friendly and attentive."
"Mike the manager in jewelry department helped my son find the perfect necklace and made sure we left with a smile on our face."
"The staff are incredibly helpful and friendly, and take the time to answer any questions that you have."
"Staff was friendly and helpful."
"Very, very friendly and professional staff."
"The staff at Kohl's in Newark rt 40 is so friendly and helpful."
"Every associate we saw greeted us and it started from the front door."
Cons:
"The staff at this one is not particularly friendly, and they don't pay attention."
"The workers there seem snobbish and look down on you."
"Nasty and unhelpful staff. Went to get my grandmother a scarf, for the holidays, and left empty handed."
"Poor customer service, staff try to avoid eye contact so they dont have to do their job."
"The one cashier was a little on the not so nice side to the customer in front of me."
"This woman hadn’t even STARTED her amazon return and came in here like it was tech support. Meanwhile the line is 6 people long. Don’t return items here. No one will help with returns."
"Unfortunately, my mother, a retired Veteran and frequent customer also had a negative experience as she was profiled and followed around the store by an employee of the shoe-department."
Store Experience
Pros:
"Thank you both for an easy shopping experience."
"I love this store! Always so clean, the staff is so friendly, and they give such awesome deals on clothes and home items."
"Great store. From the ample, well lit parking lot, to a clean and well laid-out store that stays open fairly late."
"Always have been satisfied with the quality of products, helpfulness of employees, cleanliness of the store & restrooms."
"The store is always tidy, the item I set out to get is always available and the personnel are always friendly and helpful."
"This location is always clean and very friendly."
"A very positive experience! A very well-run and well-staffed store!!"
Cons:
"The store is not well managed. Lines are often long because of lack of cashiers, shelves not stocked."
"Selection is horrible. And the sales usually make up for the ridiculous prices."
"They have a very poor selection of larger size men's clothes."
"Disappointed again. Clearance racks overpacked and items on the floor."
"Very little selection of med and large women's clothing, all ex small or XXL!"
"Several things we came there for were either not in stock, or not in the needed sizes."
"That section was barren, sadly."
Pricing and Sales
Pros:
"Shoot absolutely in LOVE!! Who doesn't love khols, the Khols Cash, Coupons, Sales and Yes 2 You rewards!"
"This is such an awesome store. A bit pricey, but loads of items on sale."
"Gotta catch the right sales with Kohl bucks to get the best deals."
"Every time you will get a 25% discount coupon for each return and you always can find something here to buy at fantastic price :)"
"I saved over $178.00 on one visit just yesterday."
"Surprisingly I got a $5 cash back when I returned an online Amazon product which was awesome 👏🏻."
"I purchased a men's outerwear, the price was $160.00, I got it on sale for $64.00, plus the Kohls cash reward and coupon discount left me with only $47.20 to pay for the coat."
Cons:
"Kohls has became such a rip off."
"But their boxer briefs & boxers, as sexy as they may be, are just way overpriced."
"Not a fan of over priced merchandise that needs coupons to bring the price down to what You might expect to pay without a coupon."
"Over priced items, they suck you in with the Kohl's cash. Constantly can't find sizes."
"A VERY overpriced department store."
"The place has become a bit pricey."
"Just a little high priced for shoes. Clothing must be made in China, really cheap for a high price."
Checkout and Returns
Pros:
"Checkout is usually quick."
"The store had a seamless checkout system that kept customers and associates safe."
"Every cashier wiped down their counter after each customer."
"The wait to check out was reasonable."
"They've added self-serve checkouts as well with NO wait."
"Had a greeter, which was nice, to point you in the right direction. Long line at checkout, but not a long wait."
"Return went smoothly and I received Kohl's Cash for the amount used with my original order."
Cons:
"Waited in a 10 person line to do an Amazon return, just to be told there is a different place for those returns (no signage that indicates that)."
"A big drop for them comes from the check out process and the wait. Schedule more cashiers when your having big sales."
"There were 10 people in line and they only had one register open."
"Unfortunately they were understaffed for a big sale promotion and the few cashiers were overworked."
"They only had 2 cashiers. There were about 20 people in the line."
"This woman hadn’t even STARTED her amazon return and came in here like it was tech support. Meanwhile the line is 6 people long. Don’t return items here. No one will help with returns."
"They make you play games with coupons, their card, and the timing of sales in order to get a good deal."
Facilities and Cleanliness
Pros:
"Love 💕 this place but changing rooms need to be cleaned... its sadly that new stuff you try to put it on has to be washed after dirty changing rooms."
"Store was clean."
"The store itself is clean and after every customer interaction the store associates wipe down the station area."
"Restrooms have always been clean."
"Very clean and organized, The sales women at the cologne and perfume department was very knowledgeable and pleasant to deal with."
"This location is clean and orderly."
"Very clean inside, staff is eager to help."
Cons:
"Dressing rooms were disgusting. Lots of trash and debris could benefit from a weekly sweeping at least."
"Late on a Saturday evening. Inside to store was a mess."
"Terrible. I get the whole COVID thing but forbidding customers to try anything on? That defeats the purpose of a walk-in store."
"I have never been more uncomfortable in a store."
"The employee at the register put my life in danger."
"But it is impossible to shop there for more than 20 minutes due to the music."
"My only complaint about Kohls is the store is too hot."