Popeyes Louisiana Kitchen Reviews Summary

Food Quality

Pros:

• "The chicken had a good level of spice and the breading was crispy."
• "All of my order was fresh and flavorful- and nothing disappointed! My favorite place by far."
• "The best freshly made chicken ever."
• "I love Popeye's spicy chicken, but I don't like white meat. Lucky for me, most people like white meat much more than dark, and at most Popeyes that I have visited, they are happy to serve me 'dark meat only'."
• "Clean dining area, friendly staff and some of the freshest, crispiest chicken I’ve ever had a Popeyes restaurant."
• "Thank you so much for serving our family an excellent meal. Chicken was fresh crispy hot, fry’s amazing, even the biscuits were spot on."
• "The fries were crispy and the chicken sandwich was delicious."

Cons:

• "The overwhelming flavor of the sandwich was salt."
• "Sadly we did not enjoy the food at all. We felt it was way too salty and greasy."
• "I don't know what their definition of a chicken tender is but a paper thin piece of meat; fried to death is not anywhere near what it's supposed to be."
• "The wings were like black and slimy."
• "The breast was also rubber and not what a piece of chicken should taste like."
• "Food was horrible we had some fresh chicken and some older chicken, the rice and beans...lol was just rice and dry the biscuits hard as hell."
• "The sandwiches were hard and overcooked."

Customer Service

Pros:

• "This location has very great service every time I went. Staff is polite and greets you soon as you walk through the door."
• "Service = A."
• "The guy who gave me the food was much nicer."
• "The guy who was on the speaker was sweet."
• "The guy was very apologetic but I was ok because the tenders were fresh and very hot."
• "Guest services at drive through top notch."
• "These employees are super nice and warm, their customer service is very top notch!"

Cons:

• "Girl with giant eyelashes has the worst attitude and should not have a customer service job."
• "Horrible attitude. Before I could even say anything, the guy taking my order was extremely rude."
• "The staff is very rude and the manger asked me if I’m Muslim or not to defer me from eating food that is not Halal because he assumed I am muslim based on my looks."
• "Idk what's wrong with the people that work at this location, but they are not friendly at all."
• "Food was ok but the workers are soooo rude."
• "The staff was very rude with a nasty attitude. I would recommend for everyone to steer away from this place so you won't get upset."
• "Rudest staff I’ve ever seen in my life."

Management and Efficiency

Pros:

• "My expectations for fast food are low so I rarely leave reviews, and I used to feel this location was mediocre, but today there was a woman named Mariama working who was very pleasant, knowledgeable, and repeated our order etc. She's awesome!"
• "Especially during the Covid19 pandemic, it's nice to know I can drive up, pick up the best chicken breasts and have dinner."