Jollibee Reviews Summary

Food Quality

Pros:

• "Very delicious chicken."
• "The chicken meat is still very soft."
• "The chicken was crispy but juicy on the inside."
• "The chicken is juicy, crispy, and the gravy goes well with the chicken."
• "The chickens were juicy and crunchy...not salty at all."
• "The fried chicken is best eaten with white rice doused in gravy."
• "The chicken is quite good, with decent large pieces."

Cons:

• "They didn't have spicy flavor by the time I arrived."
• "Once I got home I didn't get my two large gravy. Terrible service... employees need to double check their orders."
• "Chicken needed more seasonings for my liking."
• "They chicken is raw, bloody, cold."
• "The fried chicken though has changed since I was last there sadly. The fried skin just sort of falls off easily."
• "That spaghetti is disgusting. The chicken leaves a nasty bone marrow taste afterwards."
• "The food is disgusting. The chicken is coated in a way that it bubbles up and puffs up hiding the fact that you’re getting skinny chicken."

Service

Pros:

• "Very well run. Staff is always super polite and courteous."
• "Service is good, place is very clean, staff is very polite and friendly."
• "Amazing atmosphere, tasty food and polite workers."
• "Kyla is a hard working worker! She helped me with my meal and even suggested a peach mango pie which was very good."
• "Very efficient service."
• "The crew at Jollibee were friendly, helpful and knowledgeable."
• "Service is always friendly with a smile."

Cons:

• "The service is horrible. Very very slow."
• "This particular place is always packed and from the time you enter until the time you get your order is easily 10-15 minutes."
• "Points were lost only because quarters were cramped and line was long with a decent wait that made me almost leave."
• "Service is so slow. Takes about more than 1 hr to get delivery order?"
• "Poor customer service. I waited 10 minutes or more because the family in front of me was indecisive to their order."
• "Food usually good. Staff will not pick up phone when your food has taken 2 hours and is still not here in the middle of the afternoon."
• "There is absolutely no management presence at this place, just a bunch of kids who know nothing about fast food service and hospitality."

Ambiance and Cleanliness

Pros:

• "It's tough finding a seat during the summer but after December it's a chill place inside."
• "Definitely a place to get good food and drinks and a good price."
• "Reminds me so much of home from the crispy, juicy chickenjoy and fluffy peach mango pie down to the warm Filipino hospitality of the Jollibee service crew."
• "The one in here was very clean and spacious."
• "The service of the staff was super friendly and helpful the store itself was packed and still very very clean."
• "As for cleanliness of the restaurant, it seemed good. As nothing I saw was noticeably unclean."
• "The place is very clean."

Cons:

• "Only problem it was raining the day I went to this location, and it had multiple leaks in their roof, and they had to use rags and buckets at three separate spots in the place to collect the water. It looked messy."
• "Also the place is not very clean, wish they kept up with that."
• "Atmosphere was poor, dicey neighborhood with little parking."
• "The neighborhood isn't the cleanest, when we arrived there was garbage all over the outside. But, by the time we ordered and got our food, the mess was cleaned up!"
• "Also, as you walk into Jollibee, the smell of raw, cheap slaughtered chicken is everywhere, a real turnoff."
• "The seating is very limited and this restaurant often runs out of the corn side dish."
• "It's a small space, so you may either have to wait to get a seat (15-20 minutes) or just order your food to-go."

Value

Pros:

• "The prices? They're so affordable that your wallet will jump for joy, and you won't even feel guilty ordering an extra serving of that mouthwatering fried chicken."
• "Definitely a place to get good food and drinks and a good price."
• "The value on the food is amazing. For about 6$, you get a drink, gravy, 2 piece chicken, and a side of your choice."
• "The prices were more than reasonable, and the food was excellent!"
• "The food is always delicious as heck."
• "The food is undeniably good! So nostalgic."
• "The food is delicious and smells great."

Cons:

• "The prices are ok, but no too affordable."
• "But the food is in small portion, quite not appropriate with the price."
• "Way Overpriced Gouging the Filipino community with heavily salted food using nostalgia."
• "They are not cheap, they are somewhat pricey."
• "It was pricey for fast food. They are definitely trying to capitalize on a niche market."
• "The charges are quiet expensive."
• "The cost for the chicken tenders were a bit outrageous, especially for the size and amount."