Popeyes Louisiana Kitchen Reviews Summary

Service

Pros:

• "Service is friendly and food is good."
• "Our food is hot and correct."
• "I recently dined at Popeyes and was impressed by their quick service."
• "However, the staff was great, especially the manager that kept checking on us."
• "The employees were friendly."
• "The lady at the counter of this Popeyes understands the meaning of hospitality better than most managers at so-called 5-star establishments."
• "Maria and the staff at store #11636 in Middletown, NY at 8:11PM. Was exceptional."

Cons:

• "Terrible customer service."
• "The worst service ever! The woman at the drive thru sounded like she hated her job, extremely unpleasant."
• "Food was horrible ! Customer service was just a disgrace."
• "a employee dropped some chicken on the floor and he was told to pick it up n fry it🤢🤮just disgusting."
• "Awful service. Honestly, half the time I go my order is wrong."
• "Absolute stank attitude and EVERYONE was miserable looking in there."
• "The customer service is non existent. The staff are DISRESPECTFUL."

Cleanliness

Pros:

• "The dining and cooking areas have always been very clean."
• "The dining room seemed clean."
• "Pretty clean inside."
• "Friendly clean service."
• "The staff was friendly and the place was clean and sunny in there so we really did enjoy eating our meal in there."
• "Workers are very helpful and work together well and food is hot."
• "Food was fresh."

Cons:

• "GARBAGE IN THE MIDDLE of the floors not acceptable."
• "All but 2 people working inside were improperly wearing masks potentially contaminating everyone's food."
• "The sitting area is not kept clean at all, every table available was dirty from previous users, the floors were filthy."
• "This is the slowest, dirtiest establishment in the Hudson Valley."
• "The place needs to be cleaned...seeing chicken and fries on the floor and people kicking under the stand instead of picking it up is nasty."
• "Dirty looking joint, pot holes all over the parking lot."
• "Dirty, dirty, dirty. This place needs to clean."

Food Quality

Pros:

• "It's an ideal place to enjoy a fast and delightful meal."
• "Chicken tenders and side dishes were good."
• "Food is delicious. Chicken is nice and juicy."
• "Excellent chicken and biscuits, greens, and a medley of tasty sides and combos."
• "The chicken was cooked fresh."
• "Popeyes is always right on target! The chicken is succulent."
• "The chicken 🐔 was cooked to perfection."

Cons:

• "They still didn't have any of our food ready."
• "They can’t seem to get my order right."
• "Disappointed in my order."
• "The wings were dry as if they were sitting for a while."
• "The biscuit had a bug stuck on it."
• "My sandwich came with a raw piece of chicken breast."
• "The chicken taste old and the cherry cheesecake pie was deep fried in chicken grease."