KFC Reviews Summary

Food Quality

Pros:

• "The chicken itself was delicious. KFC has it down to a science."
• "Holy Fried Chicken! These people know how to make the food correctly."
• "Fantastic hot chicken at a great price."
• "The food is made very well and tastes great."
• "The chicken sandwich is pretty good."
• "The food is tasty."
• "KFC definitely makes a first class coleslaw."

Cons:

• "Food was all cold."
• "This is by far the worst kfc they make a famous bowl little chicken and a tad of gravy."
• "Every piece of chicken had no skin on it."
• "Mashed potatoes were brown and taste like paste."
• "The 'famous bowl' had 3 small nuggets of chicken on it - definitely not as advertised."
• "The coating was falling off the chicken and was just smeehh."
• "The fried chicken was extremely overcooked and not crispy at all!"

Service

Pros:

• "Also when I got to the window to pay and receive my purchase, the woman who took my payment and brought my food to me was very pleasant and nice."
• "They handled it better than I expected of a fast food place."
• "The manager is amazing you can tell he cares about his job and his employees... we had light conversation and I felt seen by all the employees."
• "Long wait time, saved entirely my Mr.Terrance - a manager with true ethical understanding and genuine concern for others."
• "Appreciate Shafeek (friendly and attentive you rock) and everyone working tonight’s shift— we ate in and could see a long line by the drive-thru."
• "The staff exhibited kindness and patience."
• "The older lady that waited on us was so sweet."

Cons:

• "Waited in line at the rive thru for 35 minutes. Staff were yelling at customers like it's our fault they are slow."
• "They were rude and not helpful to the customers!"
• "Horrible customer service over the mic."
• "HE gets very rude and insulted my WEIGHT!!!"
• "Very slow drive thru times."
• "The man at the window was surprisingly rude when asked why the wait was so long."
• "Horrible customer service at the window."

Cleanliness

Pros:

• "When id first gone there it was hassled and disordered, this visit tonight the store drive thru was tidy, and professional, the food fresh and very good."
• "Place looked clean tho."

Cons:

• "This restaurant had dirty and sticky floor."
• "The dining area was not very clean and well-maintained."
• "So then I went to go sit down and lo and behold almost every table was dirty in the dining room."
• "The place was not clean, the soda station had drink spills all over."
• "Walked up to window...looked inside and saw dirty nasty floors,tables and walls ...got the hell out of there."
• "This place was disgusting. We ordered online... We went in and there was a giant hair ball and a used mask on the floor."
• "For the whole hour I spent at this location no one ever came out and cleaned up the dining room."

Order Accuracy

Pros:

• "One couple before me got seven tacos instead of five."