Popeyes Louisiana Kitchen Reviews Summary

Customer Service

Pros:

• "The staff was nice too."
• "Excellent customer service and friendly at the drive thru as well!"
• "The staff and customers were very friendly!!"
• "The last time I was here, the woman that took my order was very nice."
• "Sometimes the servers are nice."
• "Overall this Popeyes is in a great location and had good customer service."
• "Today the store manager Thomas reached out to me directly to discuss and apologize."

Cons:

• "They are so rude and don't know what it means to give great customer service."
• "Horrible customer service. Shanel took our order, which was input wrong."
• "Highly disappointed with customer service and management at this location."
• "When I spoke to the assistant manager her response was just too bad we don’t have enough help."
• "Every time I come I am greeted by the same unfriendly woman in the drive-thru."
• "Horrible service they dont say hello, they dont say thankyou, they dont say have a nice day."
• "The manager got attitude because she had to come out here and wait on a customer and started degrading her employee in front of customers very unprofessional."

Order Accuracy

Pros:

• "A staff member brought our food out to us and confirmed that our order was complete and read everything that was in the bag."
• "When I got home, I noticed they had put in an extra biscuit and extra honey mustard sauce 🥺😁"

Cons:

• "Omitted one combo from order, but charged for it."
• "Check your order before leaving because it’s likely they messed up your entire order."
• "Too many mistakes in my orders, too long waiting, too much money."
• "They gave me nuggets instead of tenders (big mistake)."
• "Didn't get what we ordered, ended up getting a mix of spicy and regular and my wife doesn't like spicy."
• "The order was missing 1 reg chicken sandwich and 1 of the 3 piece had a drum stick."
• "We didn't get any french fries that were ordered."

Food Quality

Pros:

• "The food is amazing."
• "I got a 3 piece chicken strip meal with fries and biscuit and loved it all."
• "Popeyes is great, my favorite item are the biscuits!!"
• "Everything was fresh, hot and delicious."
• "It was the BEST chicken that I had in a long time!!! The food was hot, fresh and delicious and the chicken was not too salty it was perfect!!!"
• "This is the best fried chicken 🍗 I have ever had in my life."
• "Our food was hot and Delicious."

Cons:

• "When I got home I noticed they gave me a freebie. A BIG FAT COCKROACH!"
• "The food is never cooked, as in there is always a wait."
• "The fries were rotten 🤢 they had put them in the box under the chicken when I went to move the chicken the smell of rotten potatoes was there."
• "Chicken and chicken strips were extremely oily."
• "I bit into the chicken and realized it was not done."
• "The chicken looks like it's been chewed and the tenders are undercooked with an odd texture."
• "The chicken was dry and the red beans and rice was old also."

Cleanliness

Pros:

• "The restaurant was very clean including the restroom!"

Cons:

• "This place is usually very unclean, and staff seems to stand behind the counter and not worry about customers waiting to place orders."
• "No positive comments regarding facility cleanliness."
• "Staff are rude, restaurant is dirty behind counter."
• "Store is drive in only. Dirty on the outside."

Management

Pros:

• "Kudos Popeyes on an excellent job well done!!"

Cons:

• "Manager on duty K is what he gave me was very sarcastic along with his staff."
• "Horrible manager named Muhammad was very rude and ignorant."
• "The manager never even once acknowledged that I was waiting long."
• "Where are the managers in these places if I worked in this mess i would be embarrassed and i will never come again."
• "No positive comments regarding management."

Value

Pros:

• "Always good food at a great price."
• "First time at this location. Prices were in line with what I expected and take out order time was faster than expected and it was during the main rush hour dinner rush."

Cons:

• "Too many mistakes in my orders, too long waiting, too much money."
• "Prices$$ went real up."
• "Food is way over priced."