Bob’s Discount Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Joe was extremely helpful, knowledgeable, patient and informative."
• "Stellar service from Edwin and the 5 other employees that assisted us."
• "Sales people were very friendly and helpful ... And patient lol!"
• "Our sales rep Juanita made it a very pleasant shopping Experience with her great customer service."
• "Sales associates all were very pleasant."
• "The sales representative who helped me was named Jamie and she was so well spoken and kind."
• "Our sales associate Joe Schumann was awesome! He was very patient with us (considering we couldn’t make up our minds.) Top notch service and helpful every step of the way."

Cons:

• "Making me cry. And having the worst customer service EVER!!!!"
• "First of all, everyone walked past us like we didn’t exist."
• "The staff in front was beyond rude to my teenage children and glared at us as we walked around the store before and after I made my purchase."
• "Came in over an hour before closing... at literally 7:58 the rude worker said did you not just hear me lock those doors."
• "So I would like to thank Joe and Stan for ruining my anniversary present."
• "Staff was rude, on employee almost ran my daughter over with a moving cart while we were shopping."
• "I would never make a customer cry or ruin there anniversary!!!"

Product Quality

Pros:

• "Very professional and courteous service. Beautifully made furniture."
• "I’m also in love with every piece of furniture that I’ve purchased so far."
• "I was impressed with the number of living room couches that were affordable."
• "Do not discount this store because of the low prices, the quality of the pieces is the same or better than other big furniture stores."
• "Very satisfied with the Living Room Furniture we purchased. Very good Quality furniture."
• "The dresser is beautiful and very well made and they took the box with them when they delivered."
• "Great quality for affordable prices."

Cons:

• "So now stuck with NO dining room table & a broken couch all thanks to bobs."
• "Very disappointed in how our furniture wore out in under 3 years."
• "I ordered two chairs to match my set... they are the wrong color."
• "I bought a carpet from bobs and at the time of the purchase the carpet was in great condition and had no damage but when I picked it up, took it home and saw the carpet was damaged."
• "They won’t fix my couch that has a broken piece of wood in the inside middle and creaks every time you sit or stand."
• "Have had the couch for almost 2 months and the couch looks like it’s 10 years old."
• "The sofa couch I bought was completing sinking and you are unable to properly sit comfortably."

Delivery Service

Pros:

• "Also very pleased with the Delivery being only three days from purchase."
• "Delivery was easy as well. Took approximately 30 minutes."
• "The delivery team was also great! They were fast and on time."
• "I was SO impressed with the delivery service and setup."
• "The delivery was excellent! They really cared that our furniture was put where we wanted and how we wanted."
• "The delivery men were very nice fast putting it together and cleaned everything up!"
• "The salesperson was very helpful and attentive and the delivery was that same week and the guys were great."

Cons:

• "I spent all day calling both the store and the customer care line …being transferred and put on hold and hung up on."
• "We were told by the delivery men that we could not have the pillows."
• "Waited a month for my couch and was supposed to get delivered today... Then 20 minutes later got a call from Bobs saying they had to reschedule couldn't come today."
• "Not a good delivery experience. Ordered a small 3 piece bedroom set. When delivered two of the three pieces were damaged."
• "We were told 3 different delivery dates and two of them no one showed up."
• "Purchased and paid for a bed that was in stock. The day before delivery I got a text to reschedule."
• "The company that brought the sofa was really mad that they had to take the sofas."

Sales Experience

Pros:

• "Worked with K on several occasions now, gives us all the info without an overpressured sales pitch."
• "Rocco at the mays landing office was such a pleasure to buy furniture from. He made my shopping experience amazing."
• "I had an amazing shopping experience at the Bob’s Mayslanding NJ store."
• "This is not our first rodeo with Bob’s and will keep coming back!"
• "Jerry rocks!! We left and came back a couple hours later after shopping around to get the table he recommended!"
• "Angelo was a great salesman... He found what we needed & it will be delivered in 5 days."
• "I walked into Bob's and was pleasantly greeted by Gerald. I truly could not have asked for a better shopping experience."

Cons:

• "We do not recommend doing business with a company that lies to their customers and goes back on their word."
• "Since the bed was in stock & paid for it should have been marked sold, waiting for delivery. Not satisfied."
• "By far the worst experience. Had to cancel all of my orders because of the disorganization as a company."
• "We cancelled our order... After reading some reviews online of other customers who had to wait a long time to get their furniture, we decided two delays was enough."
• "Even though we purchased the warranty plan of course our problem wasn't covered, not surprised."
• "This place is a disgrace!! The reviews are fake and they are written by the employees!!"
• "Sales at Bob's Discount Furniture are not like they use to be and I hope and pray that the store start keeping their word when selling an item, then changing the price, once it's time to pick it up."