Furniture Center Reviews Summary

Customer Service

Pros:

• "Wonderful experience from the sales staff to the office staff to the delivery men."
• "Everyone in this store is professional and very helpful."
• "Jerry kept calling and following up with me as promised."
• "Yuri my sales rep is the best. Always working with me and what I want all the time."
• "Danny is the best, he made sure to reach out to me after and ensure that any issue we had was resolved."
• "Seema was the one who took care of me. Very nice and polite."
• "The employees truly went out of their way to help me get everything I needed."

Cons:

• "LINDA is RUDE, UNPROFESSIONAL and etc."
• "Customer service sucks."
• "I called and spoke with Jessica numerous times... Every-time i ask to speak to a manger, they’re busy."
• "The woman on the phone is rude."
• "everytime I call the store there is always an excuse."
• "Don’t buy from this furniture store they don’t take care of the customers."
• "Very unhappy with the customer service I have received so far."

Delivery & Assembly

Pros:

• "The delivery was prompt, and the assembly service was a lifesaver."
• "Delivery was speedy and so was the assembly."
• "I am truly thankful for the customer service and surprised how quickly everything was delivered and assembled!"
• "When the couch couldn’t fit they sent someone the same day to get it in my home."
• "The items were delivered in a timely fashion and the delivery crew set up the furniture quickly and were professional."
• "I received delivery on a day i wanted it, in time frame give to me and just as promised."
• "Delivery was smooth as well. Guys installed them in 10 minutes."

Cons:

• "2 months later I still have not received an exchange."
• "I was later called and advised that delivery was to take place between 4 - 7PM which was not acceptable."
• "I ordered a furniture set in April! it is now June and I have yet to receive my bed!"
• "The furniture was delivered and the chair color received was incorrect."
• "When they delivered it, they didn’t even bring the mattress I purchased with the set, and had to wait 3 days for the mattress."
• "Order my Furniture about 2 months ago and still haven’t received my King bed and night stand."
• "The following week while the table was being delivered the delivery team cracked the table bringing it into my home."

Product Quality

Pros:

• "They were able to obtain original Ashley furniture pieces for me which are to die for."
• "I am extremely satisfied with the sectional, tv stand, kitchen table and nesting tables that I have received."
• "The quality of materials are amazing."
• "The couch is beautiful and I am very appreciative of this furniture company."
• "The products we bought were better quality."
• "The quality of the furniture is excellent."
• "Not only does their collection feature trendy and timeless pieces, but the attention to detail in each item is remarkable."