Furniture To Go Reviews Summary

Customer Service

Pros:

• "Neika was wonderful and very knowledgeable."
• "Johnny helped us pick out everything we needed to help make the move into our new house as smooth as possible."
• "Michael was simply amazing- patient, resourceful and super responsive."
• "John and the rest of the Staff were totally helpful and nice."
• "Johnny K and the staff were very friendly, made you feel like family."
• "Definition of customer service excellent job by Michael! He accommodated me and found exactly what I wanted."
• "The customer service was phenomenal and they answered my every concern."

Cons:

• "Their integrity does not exist."
• "Would never do business with them again. Just horrible!!!"
• "Seriously this place is a disaster all I can say is RUN AND DON'T EVEN BOTHER LOOKING BACK."
• "Please never buy furniture from here. Their customer service is super bad and the lady is super mean."
• "The manager hasn't even tried to call and remedy this poor situation."
• "So disgusting!"
• "HORRIBLE Customer Service!"

Pricing

Pros:

• "They beat every other price by a lot."
• "What an amazing, family run business with the best prices!"
• "Furniture To Go has the Best quality furniture at affordable prices within the TRI State region."
• "I would HIGHLY recommend Furniture To Go to anyone seeking to purchase Long Lasting High end furniture."
• "John was able to give me similar and better sectional and same coffee table set for $1400, saving me $500."
• "The prices are extremely affordable. You'll pay double for the same quality pieces at any other establishment."
• "Price was way better than every other store I went to."

Cons:

• "Came to store asked for refund, was told that they will charge 30% as restocking charge."
• "Just visited for purchases very unprofessional very pricey very tough for returns and or exchange very long waiting for delivery."
• "They just want to steal your money, please don't buy there you would regret it after."
• "I had a $500 credit slip that I was trying to just purchase a mattress they originally said was $350 but as soon as I was supposed to get $150 in credit they changed the price on the mattress and told me it’s $500 now."
• "1600$ wasted."
• "RUN AS FAST AS YOU CAN FROM THIS STORE."
• "I thought this was one of my favorite furniture stores as they make you believe you are getting a discount but the prices they sell for are higher than if you check online."

Delivery

Pros:

• "The team was extremely communicative, quick to respond, delivered on time (and fast delivery)."
• "The setup was done in a timely manner as well."
• "My couch was delivered within 2 weeks and I love it."
• "Scheduling delivery was a breeze."
• "As far as delivery, I received everything in a timely manner."
• "They delivered within 4 days."
• "The delivery guys were really great. They were on time and took care unloading then putting together the pieces of furniture quickly and well."