Shake Shack Cross County Reviews Summary

Service

Pros:

• "Suzie & The Staff Couldn't Have Been MORE COURTEOUS!!!"
• "The food was served quickly it was hot and fresh."
• "Take out only. Order via the app and get an approximate time your order will be ready."
• "The staff here are extremely personable and pleasant and always go above and beyond to make you feel at home."
• "Server was really nice and delightful."
• "The employees are very helpful and you can see them working their hardest to try and get these orders out as quickly as possible."
• "Customer service at its best, I felt special."

Cons:

• "They also didn't realize that I paid for a drink."
• "Online ordering is a joke! I waited 20 minutes AFTER it said my order was done waiting for my food."
• "Unfortunately you MUST ALWAYS check your order before you leave because you’ll get home and notice the mistakes and omissions."
• "First let's talk about wait times... in total it took 50 minutes."
• "Arrived at 1pm. Not very busy. Waited till 1:20 for my food. Served cold and a hair in the cheese fries."
• "Service is fast, but there is usually a line to order during peak times."
• "Horrible service but food is great. Always busy and you have to wait for a text when your food is ready for pick-up."

Food Quality

Pros:

• "3rd time here and so far no issues. Burger is always the same, juicy, moist and doesn't require a lot of chewing."
• "The milkshake was great."
• "Definitely satisfied my Shack craving, as did the shake."
• "The food delicious."
• "The veggie burger was delicious."
• "Every burger is good, recently the chicken shack has become my favorite though."
• "The burgers here are so amazing and everything is freshly made not like other fast food places."

Cons:

• "Very expensive for the hamburger size."
• "The food quality has been degraded significantly in the last couple years."
• "The burger was extremely dry, as the sauce was centered in a tiny spot on the middle."
• "The worst milkshake I ever had in my life."
• "Never going back… after finding a strand of hair in my fries."
• "The burger was small, cold and hard like it was overcooked and not served promptly."
• "After I received my chicken sandwich it had a dead bug and it was uncooked."

Staff and Customer Service

Pros:

• "Place is clean and staff very nice."
• "Friendly staff. Very clean."
• "They have tables for you to sit down at and the staff is nice."
• "The person who took our order was VERY good."
• "The staff is friendly and the food is good."
• "Staff was friendly and attentive clean establishment and great options."
• "The staff is really kind and helpful, and they go out of their way to make you feel at ease."

Cons:

• "One of the worst Shake Shack ever! The staff is unprofessional, rude, and very dismissive."
• "So nastyyyyyyyy!!!!!!!!!! My burger was drowned in mayo and pickles .. my bread was SOAK."
• "The staff seems unwilling or unable to get their act together."
• "Their outside pickup is a disorganized mess!"
• "The evening staff I've encountered, when picking up orders placed pre-emptively, has been rude and ignorant."
• "I didn't like the cashier and food attendant's attitude. Very rude!"
• "No good customer service will not go back here again😡😷"