Island Burger Reviews Summary

Food Quality

Pros:

• "Burgers are deliciously juicy and flavorful and also filling."
• "Love their food! I had the salmon burger with avocado and their creamy garlic sauce as well as their sweet potato fried with creamy garlic sauce!"
• "The food here is always really good and my order is usually the way that I ask."
• "Everything that I’ve had from here has been amazing, and don’t even get me started on those delicious sauces."
• "We had the shark and D island burger special. It was one of the most tasty burgers i have ever had in nyc."
• "This place has great tasing quick food options that you may find typical to other menus but with that extra special Island Burger unique taste and seasoning."
• "The food is soooo good. Tasty, seasoned well, fresh and nice presentation."

Cons:

• "I called over 45 mins ago and I still was waiting and when I finally got home the burger was really raw."
• "The food tasted amazing but when I woke up I had food poisoning."
• "The burger itself can leave much more to be desired."
• "The food was not up to par."
• "You'll get soggy, cold and spoiled/ sour food."
• "The fries was barely warm the burger...ended up being charred and brunt and dry while inside was med rare."
• "The food could've been better. I got the chicken sandwich,it was over fried."

Customer Service

Pros:

• "Definitely a high volume location with swift efficient staff."
• "Great food order over the phone the lady name Nathalie was very nice. The food came on time and was nice and hot."
• "Honestly, I love their food and they're very big on hospitality and making their customers satisfied."
• "The service was great especially from Judy. She is such a warm and friendly person."
• "It was very clean and the young lady that took my order was very nice."
• "The girl at the counter was very nice and suggested I try the sauces."
• "Friendly staff! Great food and service! Staff knows and remembers your name."

Cons:

• "I will never order from them again."
• "I don't understand why some people who works in this kind of business believe that they can talk to the consumer anyway they want."
• "The cashier's were really rude and didn't want to serve me."
• "The customer service is always with an attitude no greeting or anything."
• "The women working in the front had really stink attitudes."
• "I recently visited Island Burger and unfortunately, the cashier, Antonetta, displayed a shockingly bad and nonchalant attitude."
• "Food good ..service horrible, these females have no etiquette...talking over people food, cackling with each other..omg I’ve never seen such horrible service."

Order Accuracy and Wait Time

Pros:

• "They have great food and good prices."
• "Would recommend to anyone. Really great experience!!!"
• "Restaurant is very clean with A GRADE."
• "The salmon is always cooked to perfection."
• "Just ordered a fantastic meal for the first time and we are definitely satisfied with our order."
• "The food came out fast."
• "I highly recommend this place. I will definitely be coming back very soon to try the shrimp!"

Cons:

• "I called in my order and I still had to wait 40 plus minutes."
• "Waited over 40 mins for my food after I already called and placed the order."
• "It also seems ordering online is the much better option since it appears sometimes in-person orders don’t seem to be taken in a timely manner."
• "I am waiting for grub hub order, cashier with goggles, don’t check the order in back and said wait, after 10 minutes wait, other cashier find out, there is no receipt in kitchen, unprofessional, painful."
• "I waited 95 mins for 1 order of fish & chips."
• "Wait time was 37 min after I had to complain when it reached 30 minutes."
• "Food is made to order, and there's usually a line so it can be a bit of a wait to receive your order."

Delivery and Online Ordering

Pros:

• "I love Island burger its burgers but with a caribbean twist to it."
• "I recommend it to anyone that likes west Indian food. The best place to get Caribbean burgers."
• "You have to try their sauces which they top everything with if you ask them too beware of the delivery options it takes forever you might as well order for pick up it will take 30 mins or less."