American Freight Furniture, Mattress, Appliance Reviews Summary

Category: Furniture store Fort Wayne, Indiana

Address: 4515 Merchant Rd, Fort Wayne, IN 46818, USA

Phone: +12604974977

Rating: 4.3
based on 137 reviews.

Customer Service

Pros:

  • "Larry called me apologized for everything and made it right we ended up reordering our original order."
  • "Very friendly, have been in multiple times and each time every question we had was answered!"
  • "I would definitely shop here again. Thank you for a great experience."
  • "The staff is exceptional!"
  • "Attentive, Kind, Friendly, and Knowledgeable are words that describe Tony and Justin at American Freight."
  • "Justin and Tony are very professional and take pride in their work."
  • "Great customer service. Staff was friendly and very helpful."

Cons:

  • "We had a pretty rough experience with American freights delivery ppl."
  • "If I could give less than 1 star I would. I received the worst customer service ever."
  • "They lied to me about have a warranty."
  • "Customer Service Was Very Poor, The Lady Who Assisted Me Seemed Very Agitated."
  • "Terrible service. They literally loaded someone else's couch into my parents truck."
  • "Waiting 2.5 weeks for 2 recliners. Promised over and over again. Customer service sucks."
  • "They will sell you a warranty and preach that it covers anything for several years! Not even a year in, we reached out. It has been months and no response! They lie and do not follow through with the products they sell."

Delivery Experience

Pros:

  • "Their delivery service was top notch."
  • "Jerry Hunt, owner of 360 Solutions LLC, delivered my couch on time, with good communication, and without defects."
  • "The staff was very pleasant when needing to get an issues resolved and went above in beyond in the customer service area."

Cons:

  • "I will never give them my business again. Here I am still waiting its 4:30pm. My delivery was suppose to be here between 10am-12pm."
  • "Failed to deliver all items I purchased on the promised day."
  • "We purchased 6 items and paid for delivery... we noticed we were missing 2 mattresses."
  • "Was supposed to have a couch delivered today, but their delivery driver got hurt and it couldn’t happen."
  • "Delivery was scheduled for a certain day but not delivered until after 6pm."
  • "They never came until I made another very angry call to the manager."
  • "Had a mattress and boxspring on 'back order' for over a month."

Product Quality

Pros:

  • "For literally half the price of name brand stores, I purchased a new washer and dryer."
  • "Not only is everything of great quality but at a great price too."
  • "The prices and quality are good."
  • "The coffee table and end tables are very nice and I was upgraded because after I made my purchase they realized the ones I ordered weren't in stock."
  • "I actually sleep better on the memory foam hybrid mattress than the Sleep Number and at half the cost too!"
  • "Very sturdy and great quality for what I paid."
  • "I love the furniture that was bought and would recommend American Freight to anyone wanting to save money and still get fantastic furniture at the fraction of the cost of other furniture places."

Cons:

  • "It seems to be made of compressed wood pulp instead of good wood."
  • "Our furniture is completely falling apart after only having it 8 months."
  • "This furniture is awful. It is the cheapest furniture ever. It's already falling apart. Don't buy here."
  • "You get what you pay for in this place and it's not much."
  • "The couch seemed to be worn out less than a month after we got it."
  • "We bought a couch and loveseat from them a year ago, and they both are completely falling apart."
  • "Purchased a bed. Got it home and it basically collapsed."

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