"Julie was wonderful! Professional, personable, knowledgeable and engaging."
"Sheila made our experience fun and seamless."
"Jordan and Julie were absolutely FABULOUS to work with."
"The staff is very professional and we are so happy with Julie C. We have worked with her for 20 years and she continues to have our best interest when choosing furniture."
"We received an amazingly quick response from Adrienne which again was surprising based on previous poor reviews."
"Bridgett was wonderful in helping us find something we were happy with. She was very kind and amazing to work with!"
"Nicole is very professional with a great personality! She is very knowledgeable about her furniture and decorating abilities."
Cons:
"So Buyer Beware !"
"The install/customer service has been a nightmare!"
"This is the worst customer service experience I’ve ever had. To date, I’ve left 3 voicemails with no response."
"Communication was slow at first but did pick up."
"It's now 12-27-2022 and the installers tracked through the house very unprofessional and sloppy."
"The customer service team refuses to come out to service it, instead expects me to remove it from my home and drive it across town."
"I’ve called a number of times to get this resolved, but keep getting passed around without any answers."
Product Quality
Pros:
"The material is incredibly soft and the couch cushions are super comfy ~ but not overly so."
"The selection was awesome and had several options to choose from. The quality was great."
"We are very happy with the Hickorycraft craftmanship."
"The furniture is top quality and in a range of prices."
"The sectional and circle accent chair we ordered (to the right) have removable/washable cushion covers."
"We are so excited to have our new bed frame and PURPLE couch in our new home."
"We have been extremely pleased with the quality of their products and their service over the years."
Cons:
"But, when we got it off the truck and pulled the nylon off, we saw ugly yellow stains as shown in the photos."
"The wood underneath? Compressed sawdust."
"The fabric is so thin that it’s no surprise it received damage from the warehouse/delivery."
"The side panels have a crease in them that I can only assume happened when the cross member got bent."
"Supposedly the brand only has one level of firmness (pictured below is after the first sit on the couch)."
"Was unethically sold a couch- was told the couch could come with firm cushions."
"Purchased a lamp that must have had a bubble in the finish because when we put it in place at our home it began chipping every time we touched the area and continues to do so."
Delivery Service
Pros:
"They delivered right on time! The 2 men were courteous and took great care to place the furniture exactly how I wanted it."
"The delivery guys, Deante (I believe) and Julian were fantastic."
"I would highly recommend your store and the delivery team to all!"
"The delivery team of John and Paul were fast efficient and ensured my furniture was properly set up."
"Also our deliver drivers Paul and Adam were outstanding! They were quick, tested the furniture and were so kind."
"Paul and Jose were absolutely outstanding! They were right on time, very courteous, and was very respectful!!"
"Delivery was great the guys were super nice and brought my chair right up all my steps!!!"
Cons:
"The delivery boys kept tilting it up on one side and dragging it against the concrete."
"Did take over a month from order and came in two different deliveries."
"Delivery is now not expected until 2 months past our order date."
"After enduring a staggering 82-day wait, my husband finally demanded either the furniture or a refund."
"The sofa was delivered today after 8 weeks. It's beautiful but I didn't notice the gaps between sections."
"They charged $125 for drop off delivery, meaning Drop off, in box outside the door-no assembly!"
"Took way too long to get the furniture. They lie about the wait times."
Pricing and Value
Pros:
"Purchased two couches and a dinning room set on Memorial Day weekend. Thought we got a decent deal, so we purchased the furniture, at the first store we visited."
"The pricing is always fair and we love that we can still customize the fabric on the furniture pieces."
"Furniture cost more then competitor but competitor stopped carrying and so had Home Rooms but they were able to still order for us."
"We got extraordinary furniture, stayed within our budget, and were able to mix and match the options to what we wanted."
"Good quality furniture at a reasonable price!"
"She helped me get an amazing credit with the store so I could make affordable monthly payments and take home my furniture."
"Good selection, good prices."
Cons:
"Beware! Quoted me almost $4,100 for something I could purchase elsewhere for $2,266."
"Our past experiences were better than this one."
"The utter lack of customer service and professionalism displayed by your store is beyond unacceptable."
"They make promises they can't keep."
"Stay away from this shop...they are scammers i bought 20k$ furniture from this store..and the salesman oder the wrong colour of bed."
"Also, they would not honor my unused warranty funds."
"If you 'finance' with these guys they will automatically sign you up for a credit card from some random no name bank."