Klein Recycling Reviews Summary

Customer Service

Pros:

• "Everyone was very polite and professional and the process could not have been easier and faster."
• "Car was picked up on the day it was supposed to. Driver was friendly and knowledgeable. A true professional. Got paid proper amount in cash, without any hassle."
• "Prompt pickup and excellent, professional customer service!"
• "Very professional and courteous they kept their word the whole time with the schedule."
• "They called me multiple times and kept me updated about when they would arrive to pick up my car."
• "The tow truck driver called to let me know when he would be there, was right on time and was super friendly."
• "Customer service was great. They make sure to call you ahead of time. Their response time was very quick as well."

Cons:

• "What happened to the first, second, third driver that was supposed to be here hours ago."
• "I made an appointment for a 11am - 2pm time slot, I took a day off work, and at 2pm, no one showed or called."
• "Do not bring your business here, they will not listen, they will come late and they will make it your fault that they couldn’t do the job they’re supposed to."
• "Worst place ever if you want to get the run around don't ever call this place 10-2 pick up and they never showed up."
• "Been waiting weeks for them to pick up a car, they finally confirmed today, and it’s been 8 hours of waiting for 'the next driver'."
• "Absolutely worst experience... Was told payment would be received within 5-6 day. Day 8 I called and was told payment was just sent that day."
• "Not the type to typically leave bad reviews, but the service here is terrible."

Pricing and Value

Pros:

• "Got a good price for my car that wouldn't start."
• "Best place to sell an old car! I called 5 different places for offers. They had the best one."
• "Sold 3 catalytic converters to them, they gave me a good price and it only took five minutes."
• "Klein recycling gave us a very fair price for our old car."
• "The quote Klein gave me for my old, beat-up Durango was almost TWICE as much money as any other ‘cash for cars’ place I called."
• "Offered $710, fair value all things considered."
• "I’ve junked a car before and they didn’t even give me HALF of what Klein recycling gave."

Cons:

• "Other companies gave quotes online much higher, but when I called to confirm and schedule a pickup, their actual price was way below what they said."
• "When I got the $690 offer email I began filling in my vehicle info & pickup location and the offer dropped to $610... Not cool."
• "We called to have a vehicle removed from a driveway... They were not able to remove the car because they came with a minivan on the truck that was already too big to get into the residential driveway."
• "avoid this company, maybe if you bring you car to them they are ok, but if you have to schedule a pickup it will be a nightmare."
• "Had a 2006 Honda accord with brand new tires. Agreed to have my car towed for 175 (instead of the base 225 price) in exchange they agreed after the car showed up to take off my tires and allow me to pick them up. 2 days later after making me wait multiple times they inform me they 'disposed of my tires due to a miscommunication.'"
• "The only frustrating part was pick up. I was scheduled for 8-2. By 1:45 I called to check and they said I was still on the schedule. At 2:15 the tow company called and said they weren’t gonna make it today."
• "Klein Recycling gave me a decent price on my truck, the problem was they didn’t show up when they said they would."

Recommendations

Pros:

• "I would definitely recommend Klein Recycling."
• "I would definitely recommend them and use them again!!!!!"
• "I will recommend them at 100% to everyone and anyone that I know."
• "Thank you Klein Recycling for providing excellent service and making this experience a breeze!"
• "Highly recommended."
• "Really a great experience overall. In the future, I’ll definitely be recommending this company."
• "I recommend them to all my friends."

Cons:

• "Awful experience with these people. Was told the tow truck would be at my house in a hr ended up waiting a hr and a half."
• "avoid this company, maybe if you bring you car to them they are ok, but if you have to schedule a pickup it will be a nightmare."
• "Not the type to typically leave bad reviews, but the service here is terrible."
• "The only frustrating part was pick up. I was scheduled for 8-2. By 1:45 I called to check and they said I was still on the schedule. At 2:15 the tow company called and said they weren’t gonna make it today."
• "They had days in advance to make arrangements to pick up my car from a regular tow yard... First an agent got on the phone them some nasty 70 year old lady got on the phone and wouldn't even reason with me."
• "Was connected through Peddle, my car was purchased at a reasonable price. My only concerned was the failure to communicate their inability to pick up my vehicle on the day I initially scheduled for."
• "Called and the guys start cursing me out no type of customer service."