CPR Cell Phone Repair Willow Grove-Horsham Reviews Summary

Customer Service

Pros:

• "They reply to emails quickly and the turn around time for a shattered back of my phone was only 25 minutes!"
• "Also the people who work there are courteous and professional."
• "They graciously pointed us in the right direction to address our data retrieval issue and didn't charge us for assessing the situation, which included testing a few possible solutions."
• "Qaadir is a lifesaver! From the phone call to in person service, he was so polite and helpful."
• "James greeted me with a friendly smile and in less than 2 minutes fixed my issue!"
• "The young man who was my technician was experienced and helpful."
• "Customer service is great, all the employees I communicated with were polite, helpful and professional."

Cons:

• "Worst experience ever, a quick screen replacement turned bad, he broke my phone and they couldn't find the part to fix it."
• "so I have a drone that I flew into a tree until I called CPR because their website says that they repair drones and the guy was so rude to me on the phone."
• "When I called today to ask what they use to replace it, I was upset and the worker knew it and when I asked if I had to shell out more money, he had an attitude and didn't say anything when I asked him to not give me attitude."
• "The customer service is atrocious here and the actual repair/service is even worse."
• "I DO NOT recommend this store!"
• "The agent here at CPR continually just says 'they must be making an error on their end. I know what I'm doing, since I do this all day' and when calling the manager, she was equally unwilling to help."
• "I cannot advise against this location enough."

Repair Quality

Pros:

• "They did a great job and did it quickly."
• "Super fast service, needed to replace my broken iphone screen."
• "Only took 1 hour (it may have been even faster, I ran some errands and came back) and my screen was perfect again."
• "These guys fixed my iPhone 6+ for less than initially quoted and fixed it like new in under 30 minutes."
• "Not only did they fix my phone but is was less expensive but it only took them 15 minutes."
• "Had my cracked screen fixed within an hour!"
• "They fixed the top button on my iPhone 5 and did it very quickly, professionally and at a fair price."

Cons:

• "Had my LG V20 rear camera lens replaced and within less than 2 weeks it shattered again."
• "The phone repair lasted about 4 months before the corner began to come off."
• "After they fixed it, it just magically stopped being water resistant."
• "Brought in my Iphone 6s for screen repair it took over 2 hours to get it back and when I did the front selfie camera did not work."
• "Certain parts of the screen do not respond and sometimes just completely stop working or a day or so."
• "Lousy service, they lost all my contacts."
• "Now its Dec 12th and I received the phone and its still not fixed."

Price and Efficiency

Pros:

• "There was a price to be paid, but these days, life happens online and you have few options."
• "Great honest service. I went with the idea of having my battery replaced on my iPhone but on examination, I was told my battery had 80% charging capability and it would be silly to buy a new one until it got to below 70%."
• "They never charged me for the battery or the work they did on it."
• "The price was fair and my laptop is working well again. My only criticism is that it took over a week."
• "I was not charged an arm and a leg."
• "They care about the customer not the money plus you save hundreds."
• "Replacing a screen is pricey but if you want it done right in a timely manner, this is the place to go."

Cons:

• "The screens are much dimmer and the colors are not accurate."
• "Went in here for a screen protector, $52 for it to be peeling up already on Day One."
• "I'll be paying someone else to fix their terrible job come friday."
• "Took it back and demanded a refund and got a lot of grief."
• "Came to the horsham location only to pay $37 bucks for them to check out if they can repair my phone."
• "This was such an awful experience. I highly recommend people to avoid this place at all costs for phone repairs."
• "I'll be switching to an apple so my insurance company doesn't send me here ever again."