La-Z-Boy Home Furnishings & Décor Reviews Summary

Customer Service

Pros:

• "Our salesperson Diana was very knowledge and helpful with giving us the different options."
• "Tanya was very knowledgable and actually listened to my criteria!!"
• "The manager of the store was very quick to assist."
• "Tonya was our salesperson and she was terrific."
• "Zachary Moyer was very welcoming & helped initiate our sales process."
• "Zach is a knowledgeable and friendly salesman! He was able to answer all of our questions, making us feel comfortable with the process without any pressure."
• "Everyone we encountered was helpful and courteous."

Cons:

• "We had to make 8 phone calls, no one would call us back."
• "I guess they don't back up their products or their customers."
• "5 months or better to get a couch is not acceptable anymore."
• "Unfortunately the customer service doesn’t match the product."
• "We were notified that the sofa did not pass inspection and the store would contact us with more information."
• "Then my husband put a bad review online, then the office called and said they would get back to us in a couple of days, it's been 9 days now, so I guess they don't care about customer service either."
• "I complained at the store but got nowhere."

Product Quality

Pros:

• "They had 6 types on the floor, which was a pleasant surprise."
• "Delivery is reliable and you get a gps text when scheduled."
• "LaZ Boy offers a wonderfully wide range of fine products."
• "Lazy-Boy has some of the best recliners in the business."
• "I would highly recommend La-Z-Boy furniture."
• "We have owned several pieces of Lazyboy furniture for more than 17 years. It is a durable and well made product."
• "The quality of the furniture was unmatched."

Cons:

• "Don't buy furniture from them unless you want to take a chance!"
• "Our outtoman had screws put in crooked by factory."
• "Within a few months our sofa broke in 2 places."
• "Seems to be hit or miss with the quality of the furniture."
• "I’ve never seen a recliner with a footrest having this amount of wear and tear and I don’t think it should after only 4 years."
• "The locking mechanism was put on incorrectly and new holes needed to be drilled in the chair."
• "The footrest fabric is falling apart."

Delivery & Service

Pros:

• "We ended up saving a fortune on some really quality, customized furniture."
• "We worked with Heather our own personal designer that La-Z-Boy provided for us. She was FANTASTIC!"
• "We had to wait a bit due to the pandemic to get our furniture but it was well worth it!"
• "The workmanship is beyond beautiful. My last set from Lazy boy lasted 20 plus years."
• "Delivery was quick and efficient. Happy to have our chairs in our house!"
• "Thank you Tonya K. For a pleasant experience!"
• "The delivery was on time and the two delivery men were very professional and polite."

Cons:

• "Corporate never responded as to when we were approved and we must pay an additional $400 for this order instead of replacing like with like."
• "Lousy customer service. My 2 year old premium leather recliner with leather protection package leather that cost 1400 dollars. This recliners leather finish is disintegrating."
• "I never expected this time frame and I am very disappointed and frustrated because I want to complete my room."
• "We will never buy from Lazy Boy again... Bad products, terribly managed company."
• "Called right before delivery to say the sofa needs a repair and can’t be delivered."
• "We again arranged to be home and received a call the morning of delivery that it didn’t pass inspection."
• "The sofa was never fixed."