Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Moe was a great consultant and he made this a pleasant experience for my husband and I."
• "Kim was amazing. She was friendly, attentive, and professional."
• "Melissa was an excellent help to my grandmother and I."
• "Sales rep Kathy Buck was extremely pleasant and helpful!"
• "Wahid helped us purchase a couch, he was incredible. Friendly, knowledgeable and made us feel good about our purchase."
• "Frank at the South Philly store provided exceptional service, offering knowledgeable guidance and friendly assistance throughout my furniture shopping experience."
• "The salesman was very cordial and professional with me."

Cons:

• "Salesman will tell you what you want to hear only for items to not be ready when promised and you stuck with waiting for them to fulfill it."
• "The return policy and the store manager Mo are terrible."
• "I felt like we were swindled. When discussing the payment plan, the sales associate failed to mention that paying over 48 months instead of 12 added 300 to the overall price."
• "While the sales people were nice. I wasn't told that my furniture wouldn't be made until after it was paid for."
• "I initially went to the raymour and Flanagan in Springfield but the black light skin man with the curly black hair was so rude to me."
• "The place wasn't so bad but honestly I felt a little harrassed by this one sale lady."
• "Manager and salesperson not helpful with any of this."

Delivery Service

Pros:

• "The delivery company Competitivere Location was excellent and very professional."
• "They also have excellent next-day delivery where I received my mattress within the 3 hour window."
• "5303 Concord pike Quality Furniture quick delivery 3 days or less."
• "They had it delivered within a week and the delivery team was fantastic. They had it in our home and assembled in less than 10 minutes."
• "Our couch got delivered right on schedule down to the promised delivery window."
• "The furniture arrived in great condition and the delivery men were polite and hardworking!"
• "Delivery team was prompt, polite and friendly."

Cons:

• "Took time off of work, it is now 1PM, when calling the showroom I was put on hold while they call the warehouse."
• "This has been THE ABSOLUTE WORST experience I've ever had getting a couch."
• "Absolute nightmare. Late and inconvenient delivery."
• "Delivery guys left and didn't put new bed onto the frame."
• "Do not use this Raymore!!! Ordered over $3000 worth of furniture and the delivery drivers did substantial damage to my walls."
• "Late and inconvenient delivery. Couch sounds like it’s 10 years old after two months."
• "The “3-day delivery” is apparently not true, as I was supposed to receive my sofa this Saturday (3rd day after purchase) but they called and said they won’t be able to and that it will be delivered on Sunday."

Product Quality

Pros:

• "Prices are a bit higher than some places, but you do get what you pay for."
• "Always love raymour. They are a little pricey, but their furniture is high quality and lasts a very long time."
• "Good customer service and great products."
• "Our new mattress and accent chair are both excellent quality for the price."
• "Excellent service and selection. We bought a set of sofas 3 years ago and they are still in great shape."
• "We purchased a really nice piece (Beacon writing desk manufactured by liberty furniture along with the matching locking file cabinet in a cherry finish. Made of a solid poplar hard wood frame with Birch veneers.) Good quality."
• "Wonderful quality furniture store."

Cons:

• "BED BUGS! DO NOT BUY ANY MATTRESS FROM THIS STORE!"
• "I got pillows, but when I call them to change as I was not comfortable with them, the rude manager didn't accept them."
• "I purchased a leather sectional couch 2 years ago with the platinum protection program, the seam between cushion is perking was told that it’s not covered."
• "Do not purchase your furniture from here. The springs came through the couch & the chairs and punctured the fabric."
• "I spent nearly $2000 on a couch that’s hardware didn’t fit the legs provided."
• "Couch sounds like it’s 10 years old after two months."
• "I am very disappointed with the so called 'Platinum protection plan'!"