Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Sales Experience

Pros:

• "We had a great shopping experience with Erik Schwimmer."
• "Lisa G was a fantastic sales professional. She quickly helped to identify what we were looking for and was very patient with while we made our selection."
• "Ordered 2 desks from an amazing sales associate named Michael Lerner."
• "I’ve used Raymour and Flanagan numerous times for furniture/bedding in my home. I’m always impressed with the sale staff at this company. They are courteous, helpful, and knowledgeable about the products."
• "Jackie made the process so seamless and wonderful all around."
• "I would definitely recommend the Raymour store in Farmingdale👍"
• "Sal is their 'go to' guy for over 10 yrs.!"

Cons:

• "He really didn't want to hear what I had to say and advised me he would have to send an e-mail to the regional manager."
• "The salesman, Philipp was very nice. Although I am a repeat customer, the store rejected my bank check even after I provided my drivers license."
• "You have $210 of my money and I want it back!!!"
• "When I tried to resolve the matter with Cristina she went against her original word and refused to give us the discount on the remaining items."
• "Went there for a warranty replacement manager was very helpful and helped me pick out a better stronger couch. Update 4/1/24 Never using R&F again."
• "Overall a horrible experience. The folks that send the stuff from the warehouses and the manager of the store turned the delivery of my stuff into a complete circus."
• "Your customer service horrible too."

Delivery Service

Pros:

• "Also the delivery process or keeping me updated on when they were coming to the very friendly delivery men was also a dream."
• "Super fast delivery from Francisco."
• "The furniture looks beautiful, the service was great and the delivery was on time and neat."
• "Fast forward less than twenty four hours later, and it is already in my home, fully set-up by the friendliness professional delivery team."
• "The delivery guys I got were outstanding though, I would never want to diminish the job they did."
• "The delivery process was amazing. You can see exactly where your delivery team is on the map."
• "Delivery was three days later by two outstanding gentlemen who were so very polite and careful in our home."

Cons:

• "So now we’re stuck with this bed that we literally have to climb like Mt Everest because it’s so tall - 33 inches off the ground!"
• "Instead of a single delivery date as agreed, my stuff got delayed and it turned into three separate delivery dates."
• "A day before delivery it tuned out my order is out of stock and I need to wait for an extra month."
• "Bad delivery people who only sent 2 not 4 chairs that weren't cheap."
• "The only bad thing is that I have to wait to find out delivery window time to exchange tables."
• "Furniture was delivered. Delivery made no attempt to deliver my furniture through the door."
• "Delivery people lazy and they cancelled my texted scheduled delivery same day."

Product Quality

Pros:

• "Everything I bought is top quality and absolutely gorgeous!!!"
• "The furniture is top quality."
• "It is beautiful furniture that I had been looking for and not finding anywhere."
• "The leather is extremely soft and plush and is great quality."
• "Also, their furniture is top notch, great quality."
• "The furniture is beautiful and well made. Everything was in stock and delivery was scheduled for delivery within a few days."
• "The furniture I did have delivered is beautiful."

Cons:

• "The chairs I bought advertised said stackable. They are not."
• "The quality was inferior, the cushion edges were fraying and the sectional itself was not lining up."
• "Chairs and table wobbled."
• "They already attempted to fix it and was warned that it was a patch job it would be temporary."
• "We purchased a couch and chair set in September, no more than two months in the recliner broke."
• "When the new repair men came they advice that the recliner is broken and we would hear from a customer service person later that day."
• "Unfortunately one of the end tables was delivered damaged but they will replace it."