Address: 1995 Broadhollow Rd, Farmingdale, NY 11735, USA
Phone: +16318125988
Rating: 4.4
based on 234 reviews.
Customer Service
Pros:
"Joe and Hussein listened to our needs and gave us the suggestions that were a perfect fit for us."
"Hi I want to thanks this beautiful sweet lady pupal chopra who was so great At customer service."
"Maurisa was so wonderful to us, went directly to show us tables based on our description, not too much running around just what was needed, I highly recommend her; she was very kind, patient and extremely knowledgeable."
"Navdeep.. she was very helpful, knowledgeable and very patient."
"Shirley goes over and beyond in helping me select my purchase. She is truly an asset to the company."
"Semoi Arjoon was professional, knowledgeable, about the furniture, she was cheerful and was fun to talk with about other things besides making a sale."
"Maurisa was delightful to work with, very professional."
Cons:
"They said they would order a new table and it's been three months and I have not heard from them yet."
"Terrible customer service was told 3/6 weeks for furniture we are on week 7 still nothing."
"DON'T BOTHER SHOPPING HERE, IT'S A SCAM!"
"It's sad because I'm a repeat customer and these people don't value that at all."
"The manager is completely incompetent and doesn't know the lead times for her own business."
"Had to find an employee ourselves, and even then, he wasn't interested in making a sale."
"Manager and sales agent are money hungry vultures...."
Product Quality
Pros:
"We are thrilled with the quality of the leather sectional we purchased."
"I have to say that Jennifer furniture have stepped their game up!"
"The quality of their furniture was excellent and their pricing was reasonable."
"The furniture arrived and is perfect. I love the way it looks and the functionality of the pieces."
"All in all, we got great quality furniture."
"Great store to purchase beautiful furniture and antics for home."
"I love love the store, their furniture is outstanding and very modern and rich look."
Cons:
"This bed is only of poor quality, it was poorly assembled, it is also damaged."
"Almost every single piece that was delivered was damaged."
"The craftsmanship is terrible and today I come to find out the ottoman they ordered us to 'make it right' was never ordered."
"The glass dining table was dirty from the glass to the table legs."
"The bed from the bedroom set is a complete disaster... I tried moving the bed and it started falling apart."
"The fabric is such poor quality all the piping has come out and it's worn."
"When my furniture finally came in it was in bad shape and falling apart, so i wanted to return it."
Delivery & Communication
Pros:
"John hung up and had the delivery service call me and say they were 10 mins away."
"The whole process from the ordering to the delivery went smoothly."
"We had our furniture delivered out of state and I was a little concerned but the communication was excellent."
"Delivery came within a week."
"We can’t wait for our new couch to be delivered!!"
"We were welcomed by Shirley, she was very helpful and took her time to ensure that we found exactly what we were looking for."
"We love our new dining room set. Thanks Fred!"
Cons:
"I purchased a table which came damaged at delivery."
"I purchased a coffee table in 11/21 for 1100.00 USD and 6 months past still haven't received it."
"It’s going to take more than 6 weeks for my delivery items."
"Had some issues getting my couch delivered before 33 days after I ordered it."
"They never called to confirm a time for delivery."
"The entire process with this store has been horrible."
"Horrible customer service. For the past 2 weeks I’ve been told my order is ready to ship out and someone from warehouse will contact me."