Jennifer Furniture Reviews Summary

Category: Furniture store Farmingdale, New York

Address: 1995 Broadhollow Rd, Farmingdale, NY 11735, USA

Phone: +16318125988

Rating: 4.4
based on 234 reviews.

Customer Service

Pros:

  • "Joe and Hussein listened to our needs and gave us the suggestions that were a perfect fit for us."
  • "Hi I want to thanks this beautiful sweet lady pupal chopra who was so great At customer service."
  • "Maurisa was so wonderful to us, went directly to show us tables based on our description, not too much running around just what was needed, I highly recommend her; she was very kind, patient and extremely knowledgeable."
  • "Navdeep.. she was very helpful, knowledgeable and very patient."
  • "Shirley goes over and beyond in helping me select my purchase. She is truly an asset to the company."
  • "Semoi Arjoon was professional, knowledgeable, about the furniture, she was cheerful and was fun to talk with about other things besides making a sale."
  • "Maurisa was delightful to work with, very professional."

Cons:

  • "They said they would order a new table and it's been three months and I have not heard from them yet."
  • "Terrible customer service was told 3/6 weeks for furniture we are on week 7 still nothing."
  • "DON'T BOTHER SHOPPING HERE, IT'S A SCAM!"
  • "It's sad because I'm a repeat customer and these people don't value that at all."
  • "The manager is completely incompetent and doesn't know the lead times for her own business."
  • "Had to find an employee ourselves, and even then, he wasn't interested in making a sale."
  • "Manager and sales agent are money hungry vultures...."

Product Quality

Pros:

  • "We are thrilled with the quality of the leather sectional we purchased."
  • "I have to say that Jennifer furniture have stepped their game up!"
  • "The quality of their furniture was excellent and their pricing was reasonable."
  • "The furniture arrived and is perfect. I love the way it looks and the functionality of the pieces."
  • "All in all, we got great quality furniture."
  • "Great store to purchase beautiful furniture and antics for home."
  • "I love love the store, their furniture is outstanding and very modern and rich look."

Cons:

  • "This bed is only of poor quality, it was poorly assembled, it is also damaged."
  • "Almost every single piece that was delivered was damaged."
  • "The craftsmanship is terrible and today I come to find out the ottoman they ordered us to 'make it right' was never ordered."
  • "The glass dining table was dirty from the glass to the table legs."
  • "The bed from the bedroom set is a complete disaster... I tried moving the bed and it started falling apart."
  • "The fabric is such poor quality all the piping has come out and it's worn."
  • "When my furniture finally came in it was in bad shape and falling apart, so i wanted to return it."

Delivery & Communication

Pros:

  • "John hung up and had the delivery service call me and say they were 10 mins away."
  • "The whole process from the ordering to the delivery went smoothly."
  • "We had our furniture delivered out of state and I was a little concerned but the communication was excellent."
  • "Delivery came within a week."
  • "We can’t wait for our new couch to be delivered!!"
  • "We were welcomed by Shirley, she was very helpful and took her time to ensure that we found exactly what we were looking for."
  • "We love our new dining room set. Thanks Fred!"

Cons:

  • "I purchased a table which came damaged at delivery."
  • "I purchased a coffee table in 11/21 for 1100.00 USD and 6 months past still haven't received it."
  • "It’s going to take more than 6 weeks for my delivery items."
  • "Had some issues getting my couch delivered before 33 days after I ordered it."
  • "They never called to confirm a time for delivery."
  • "The entire process with this store has been horrible."
  • "Horrible customer service. For the past 2 weeks I’ve been told my order is ready to ship out and someone from warehouse will contact me."

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