Raymour & Flanigan Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Marcus the store manager... listened to me, understood my situation and was able to address the problem."
• "Soon as you come in, your greeted by the very friendly staff."
• "The sales person was super helpful and friendly."
• "Mike is an excellent representative of your establishment."
• "Deb was an awesome salesperson."
• "Our sales rep Shannon was amazing. He was friendly and not pushy."
• "Bruce was super helpful, listened to our furniture needs."

Cons:

• "Their service is absolutely TERRIBLE! Run and spend your hard earned money elsewhere."
• "Consequently, she put in the wrong delivery date for our order."
• "Despite ordering the sets well in advance... most of the items were backordered for several weeks."
• "I had to call customer department several times to get things changed, but the nightstand is still a different colors than the headboard."
• "At 11:56pm on 9/2 the night before delievery Chris from the R&F Warehouse called me and told me that my 'side rails' did not come in."
• "The drawers on the bedroom suit were off the rails within a month."
• "Awful customer service. If I could give no stars I would."

Delivery & Installation

Pros:

• "R and F remedied the same day."
• "Plus it will be delivered in 2 days. I was very well pleased!"
• "Furniture was placed and unwrapped.... Perfection!"
• "Delivery was on time and the delivery men were efficient and friendly."
• "We received free next day delivery and the guys that brought the mattress and box sprint were friendly and took away the old mattress."
• "We were able to arrange for delivery for three days after the purchase date."
• "Ordered furniture Wednesday. It was delivered in days of the order. Saturday delivery was made during the time frame given."

Cons:

• "Alas, delivery did NOT happen as promised 3 days after my purchase, due to unforeseen circumstances."
• "I chose a living room set back in July which was in stock they called days later to say it was a mistake it’s not in stock."
• "The next day, I removed the mattress from the bed frame and found that the installation team completely forgot to install 2-3 supports under slacks!"
• "The sales person was awesome, but the installation team was horrible."
• "They told me they would deliver it between 10am and 12... finally at 5:40 pm they showed up."
• "When they did arrive, two of the five sets were wrong."
• "They get to the end of my block, and tell me their truck doesn't fit."

Product Quality

Pros:

• "Which were offered at a price much lower than at stand alone mattress stores."
• "We love our family room sofa and ottoman which are very comfortable and attractive."
• "Merchandise is of great quality with good sales and prices to match."
• "I love the bedroom set I brought for my grandson."
• "The Showroom is really well done to see the inventory in order to visualize at my home."
• "I continue to shop there for my home needs because you produce quality furniture."
• "Went to many other furniture stores before Raymour and Flanigan. The quality of the furniture is so much better."

Cons:

• "I ordered two beds on February, 2022. My bed came very quick but the headboard and the night stand were different colors."
• "The products are horrid."
• "The experience was great. I was very glad that they were able to get me a whole new living room set... but the clothes started to get old very quickly."
• "The drawers on the bedroom suit were off the rails within a month."
• "The headboard also has two holes that someone filled in it. The mattress has a water stain on it. It was still very wet."
• "My parents bought a bedroom set with 5 year protection plan about 10 months ago and the bed is already broken within this short period of time."
• "Two of the couches separated (panel popped off with a single nail sticking out)."