La-Z-Boy Home Furnishings & Décor Reviews Summary

Customer Service

Pros:

• "Susan and Linda were extremely knowledgeable about the furniture and care and purchase for each piece."
• "Linda was amazing! She was so patient and thorough with us."
• "The salesman Ryan Brown was very friendly and helpful."
• "Susan the designer and Ryan the sales rep were incredible. Friendly, welcoming and knowledgeable."
• "Chuck was amazing! He was incredibly knowledgeable and he helped us choose a sectional couch, a loveseat, 2 accent chairs, and a sleeper chair with ottoman."
• "The delivery people were professional and respectful of my home."
• "Very pleased with the product, excellent customer service and professionalism!"

Cons:

• "I got all my items late. Wasn't able to cancel any of it and the customer service was terrible."
• "The manager we spoke to was extremely rude about it acting like this is common and not their problem."
• "The store manager is probably one of the most unpleasant sales people I have ever encountered."
• "Worst shopping experience. Store staff could not care less."
• "When I called to question why, the manager got very hostile and just wanted to dismiss me off the phone."
• "He showed no interest in the sale or that I was a repeat customer. He is in need of training or reassignment to a position he is better suited for."
• "When I did speak with the store manager, Jeff, he was extremely rude, nasty, and defensive."

Product Quality

Pros:

• "Their furniture is gorgeous and so comfortable, and I can't wait to see it in our living room!"
• "I’ve just received delivery of the Southbury Bedroom set and I cannot be more happy with it."
• "Found the perfect reclining sofa, which was on sale. Beautiful product and workmanship."
• "La-Z-Boy furniture is unbelievable. It is well made, beautiful, comfortable and even supports my back."
• "The furniture is solid wood, durable upholstery, attractive & of high quality."
• "The sofa is ultra comfortable and stylish. We love it!"
• "The furniture is all very comfortable."

Cons:

• "Within 4 months, the piping was unraveling, the firmness of the cushions disappeared."
• "When they delivered it something was missing and the hardware under the recliner was hanging off the hinges."
• "Furniture arrived, the company dropped it and ran."
• "Purchased a reclining sofa 11/20/20. One of the arms are falling off."
• "The worst part though is the reclining mechanism on them all. So clanky/loud and you can’t push the leg rest down with your feet."
• "Couch was delivered with a cut in the fabric."
• "NOT WHAT THEY USED TO BE. Bought a double electric recliner leather couch for $3,000.00 last June. After only 13 months the leather is flaking off from the bonding."

Delivery & Service

Pros:

• "I custom ordered the fabric I wanted. He told me it wouldn't be in until June or July 2022. Instead it was delivered to me on March 2, 2022 which was a bonus for me."
• "I was informed we would get a delivery on Wednesday and I would be called prior. Very pleased!"
• "The delivery team was great. Although it was a VERY difficult delivery with narrow steps and several angled turns they made it!!!!"
• "Delivery with special instructions was scheduled for today and it went off flawlessly."
• "Susan was very helpful from the minute we walked in the door. She answered our many questions and patiently guided us through our purchase."
• "The staff helped us disassemble it so it could fit. Easy peasy!!"
• "I am anxious to receive the recliner for my cousin in 8 to 10 weeks but hopefully sooner."

Cons:

• "So we called lazboy comfort care warranty, reported the issues and they said they’d get someone out TWO MONTHS later!"
• "They finally called me today and can get me taken care of next year end of January so that’s cool."
• "The manager then told me that it was in stock 20 minutes away but not at that store. I would have to pay for it and wait a week or more for scheduled delivery."
• "DO NOT BUY FROM THIS STORE!!! If you do, don't have furniture delivered, rent a truck and take it home on your own."
• "We went to the store when there was a 'everything must go - store closing for renovation' situation. Very disappointed, their banner says nothing held, but there are a lot of stuff that was held back for others."
• "First time in this lazy boy store and I was not impressed... I actually had to walk through the almost empty store to find a salesperson to help me make the purchase."
• "I would never buy one of their products again, and am very disappointed with how they stand behind a purchase of over $4000!"