Wegmans Reviews Summary

Store Layout and Design

Pros:

• "The isles were wide and generally good layout."
• "The store is very big, and while that makes for a great selection."
• "Great grocery store, it's just set up a little weird."
• "Has a huge selection, beautiful store."
• "This location is huge so be prepared to do a bit of walking but absolutely you can find anything you need in here."
• "It's easy to navigate and they have literally everything."
• "The entire store is regularly rearranged to keep customers on their toes."

Cons:

• "Too much!!! Set up like a village market... the sections were so far apart I had to sprint to get from one side of the store to the other."
• "As soon as you walk in the door, it's chaos, people everywhere just about shoulder to shoulder sometimes even bumping into you."
• "It's also annoying that the store so frequently reorganizes merchandise that not even the staff can find items."
• "The isles are setup a bit different than most food stores."
• "There had been a massive reshuffling of the aisles resulting is serious confusion as to where many items are located."
• "This Wegmans is located in, possibly, the most densely populated shopping area in the state, and that makes the parking lot a nightmare anytime you choose to go."
• "It is a bit congested but for good reason, lolol..."

Product Selection and Quality

Pros:

• "Everything is fresh and delicious!"
• "Lots of breads, cheeses, produce, prepared foods, fruits and vegetables and so much more."
• "The fruit was fresh and tasty, the prepared chicken I bought was also very good!"
• "You cannot beat a wegmans sub!"
• "This supermarket is just a pleasure to go to…They have so many options and a variety of different food."
• "Best selection of items. Best customer service. Freshest produce and meats."
• "You can find anything under the sun. The produce is fresh, and the fish and meat are top choice."

Cons:

• "The Thai chicken had a flavorful sauce. However, it was dry and grossly overcooked."
• "Another problem is that when a product sells well, Wegmans will replace it with its own name-brand substitute which is usually inferior to the original product."
• "Their meat and fish department is insanely priced."
• "Crowded, expensive, and I have allergic reactions to their precut fruits."
• "Their prepared food is often terrible."
• "Hot foods was definitely lower quality stuff."
• "Prices were high and quality didn't seem that good on some of the foods."

Customer Service

Pros:

• "Staff is generally friendly and at least as knowledgeable as you would expect."
• "They will replace anything you're dissatisfied with."
• "Each department is well maintained and the associates are so pleasant."
• "A friendly, educated and informative pharmacy staff."
• "The people that works there always help you!"
• "Smiling, pleasant employees that were quick and happy to help me."
• "The employees were friendly and helpful."

Cons:

• "I loved going here until today. My wife that was on the verge of throwing up and my 2 year old calling for attention was left in the slow lane."
• "More than once I arrived home only to find that my order was made incorrectly."
• "The worker fixing it was not nice at all."
• "When going to self check out if you’re black Just know that the customer service will watch you as if your a criminal."
• "Speaking of staff, they've become less helpful. At times they've even been borderline rude."
• "With my last three visits multiple employees were very rude, or not helpful at all because they chose to be lazy or they just didn’t have the training required!!"
• "The cashier did not apologize for my being inconvenienced."