Whole Foods Market Reviews Summary

Customer Service

Pros:

• "This is my favorite Whole Foods location. Full of great staff members, I enjoy chatting with."
• "Love this Whole Foods! I dropped and broke a jar today, and 2 people came to my rescue, apologizing and making sure that I didn't get cut!"
• "All of the employees seem very friendly and quite lovely."
• "The folks are so nice who work there."
• "The staff is very friendly, knowledgeable, and will accommodate your needs."
• "Friendly customer staff. They are eager to help when you have a question about an item."
• "Customer service is optimal, warm and friendly."

Cons:

• "The people who work there are mostly rude when you ask a question."
• "Worst customer service, Racist employees."
• "Lousy....rude and unhelpful people."
• "There was no one in the seafood department person working there was very rude and acted like they were doing us a favor and bothering him."
• "I encountered 3 very rude employees... I was harassed by two employees to go use another bathroom."
• "The same woman with her disgusting behavior."
• "Very rude customer service."

Product Quality

Pros:

• "They have a wide variety of high quality fruits, vegetables, and meats."
• "Great organic foods selection, fresh fruits, vegetables, meats, breads and even a station where customers can grind and make their own nut butter!"
• "Their produce is always so fresh and they’re extremely clean."
• "The store is always clean, well-organized, and fully stocked with a wide variety of organic and natural products."
• "The produce section is especially impressive - the fruits and vegetables always look fresh and vibrant."
• "Always clean and well-stocked."
• "Meat, produce, fish and prepared food departments are well stocked with fresh and appetizing foods."

Cons:

• "The produce section is not fresh."
• "The pre cut fruits that I buy are always spoiled."
• "So many times I bought meat that wasn’t fresh, fruits as well."
• "Way too many times, at least a dozen, I've returned or wanted to return food this was not fresh or even rotten."
• "Shelves mostly of vegetables have shabby, almost rotten."
• "This is the second time buying food prepared in store and the second time it was stale."
• "Never seen a supermarket with this much of choice as far as fish goes."

Price and Value

Pros:

• "The prices were ok, especially for their brand products (365)."
• "The prices are reasonable for the quality of products you're getting."
• "Some stuff is affordable but most not affordable to people from a certain class."
• "Overall awesome place, and the prices are bearable if you're not only buying organic."

Cons:

• "Whole foods is overly expensive for no reason."
• "I don’t get why the prices are so high."
• "The store looks nice but the items are over priced, not that many organic items."
• "Food is over priced."
• "Whole foods is just so overpriced with certain things."
• "Everything comes at a price premium."
• "But the only thing are the prices! Ugh... With 50 bucks you may leave the store with a bag (or 2) unlike Trader Joes, you get more for your buck."

Store Experience

Pros:

• "Store was new, so of course it's nice."
• "One if the nicest WF I have shopped at."
• "Ample parking and quick checkouts... Overall very satisfied with all products here."
• "Amazed with this market... Whole Foods has to be experienced, I highly recommend visiting."
• "The entire store is so clean, comfortable and well stocked. Each employee is personable. A pleasure shopping here."
• "It's in a very convenient location, Clark Commons. The store is huge, love their salad bar."
• "Visited this location a few times, very clean and well maintained store."

Cons:

• "Horrible treatment by security harassed and follow all for a banana I was on line waiting to pay and I decided to eat it while waiting meanwhile another customer was eating too and was not approached why because I am Hispanic all for 34 cents disgusting of whole food market."
• "So many out-of-stocks, so many untrained people, and home delivery has many wrong items especially when ordering organic produce."
• "It has been badly managed for the last few years."
• "I do not feel safe shopping here. There is no security."
• "Losing its luster a lot of the salad bar Foods hot and cold prepare Foods more than half were empty."
• "A little disappointed shelves we're not very well stocked, poor selection of produce."
• "Several customers with dogs (pets) inside feeding pets from open containers then leaving containers behind."