ZARA Reviews Summary

Store Organization

Pros:

• "I love the new administration..lots of products everywhere.more clean..more more goods.."
• "The clothing and accessories are well made and good QUALITY."
• "Cute clothes and the store was very clean."
• "One of the best Zara stores I've been to. Everything is so neat and clean and easy to find and they have the best selection of men's clothes! I can't wait to be back to this store."
• "Nice size store, new collections comes here soon."
• "The fitting rooms are clean, the cashiers great every customers and the 70% off sale is great!!"
• "April 2024 update: the fitting rooms ARE open."

Cons:

• "Quite possibly the messiest store I've ever seen."
• "Store is a little bit of a mess. Things are unorganized."
• "The fitting rooms are always closed. The excuse this time for fitting rooms being closed is they received a shipment and the rooms are full of boxes."
• "The dressing rooms were closed and based on another review they were also closed a month ago 'for the day' guess what they are still closed u can’t try anything."
• "The place is also a mess. Clothes on the floor everywhere."
• "The store needs seriously cleaning. The old clothing racks are scrambled in with the new clothes on display."
• "The fitting rooms are full of dust and smells bad."

Customer Service

Pros:

• "I went for an exchange and the cashier was very helpful and friendly, the selection of clothes is great and the space is organized and neat, great location at Newport Mall."
• "BIG shout out to Carlos for his excellent customer service and always looking out for the customer."
• "The employees tries their very best to assist to needs of the customers."
• "Every Zara store I've been have a wonderful crew. They always go an extra mile to help their customers get the exact color & sizes."
• "I recently shopped at this store and it’s easy to find what you are looking for, great customer service the employee with the headscarf was extremely helpful and friendly."
• "He goes above and beyond for all that I have witnessed and all employees should follow his example."
• "This is my Dream Job to work here the selection of Fashion for all ages male and female and the Super Staff is great at all the ones i frequent..... ZARA IS GREATNESS."

Cons:

• "Staff are so rude and nasty they don't care about Customer's there is no respect for us we're giving a business but Zara staff is not a good manners I complain many times but nothing improvement."
• "The people who work there are unbelievably rude and unprofessional."
• "Rude and unhelpful staff."
• "To the worker wearing the striped black and white shirt today, change your pissy attitude. The customers did nothing to you."
• "Very Unprofessional...fitting rooms are closed almost all times causing massive returns that lines are out to the entrance."
• "Very disappointed experience, I literally got ignored by an associate who refused to look my way after asking for help she was so unapproachable."
• "The employees are incredibly unprofessional (major “eye-rolling” attitude), not to mention slow."

Management and Staffing

Pros:

• "Seems that there was a change and they vastly improved!"

Cons:

• "The employees here move like they all ate a bottle of Xanax."
• "This store’s location is horrible ... manager has completely no skills."
• "This location needs a staff and management overhaul."
• "I had an exchange and the manager asked me to wait till he finishes something and he will come help me. 25 mins later I find him in men's department training a new employee."
• "This store has the worst retail management and overall customer service."
• "Customer service is terrible at this Zara store in Newport Mall."
• "The worst retail management and overall customer service."

Pricing and Product Selection

Pros:

• "I found some beautiful pieces at affordable prices."
• "Zara always has great clothing items. Pricing is a hit or miss, sometimes it's really really good, and other times, it could be a tad bit expensive. But overall, great shopping experience."
• "Best place to go for modern fashion at reasonable prices."

Cons:

• "The zara showroom in the Newport mall is quite disappointing with the lack of varieties in even basic clothing line. Nor does it look like they update their product line."
• "Poor costumer service, wouldn't refund me without a receipt (which I lost) for a purchase I made with my credit card 2 days ago."
• "Dope selections but they NEVER have enough cashiers."
• "Very poor product collection. Don't know what's happening to Zara. I have $120 gift card from Zara. Don't know if I can buy anything!"
• "Terrible customer policy. I asked for an exchange and they gave me 12 bucks for a 70 dollar item. As a large company with so much competition, they should change this policy. No Zara for me again."
• "This place has very unethical work practices."