ZARA Reviews Summary

Customer Service

Pros:

• "The only Zara in the world with excellent customer service. Kings Plaza's Zara you are the best in customer service."
• "Men service is upstair service was amazing. First I want to say thank-you to RUBY. I haven’t experienced customer service like hers in a while."
• "The female Sales Associate with the white hair and great accent was the best. She helped me out abundantly !!"
• "The staff were very helpful."
• "The young man in the fitting room at the time was friendly and courteous."
• "The sales representative, however, was courteous and helpful."
• "Great customer service! Massive fitting room for my double stroller and loving the self checkout right next to the fitting rooms was awesome to be able to make a quick checkout when I was out with the koiddos."

Cons:

• "Horrible customer service. I stood online for an hour waiting for a simple return."
• "The employees pretend like they are doing you a favor by you patronizing their store."
• "Workers seem like they hate their job."
• "Both of them we’re super dismissive and didn’t want to do their job."
• "The staff here is by far the most disrespectful people I’ve encountered."
• "This stores customer service is HORRENDOUS."
• "Extremely bad customer service."

Store Organization & Cleanliness

Pros:

• "This store is well organized. You can find what you are looking for easily."
• "They have a large selection of clothes despite it being to the smaller side. They carry all the new clothes, and are often more stocked than the bigger ZARA’s."
• "This store is super clean and pleasant to look at."
• "Nice and new. Items on hangers were nice and neat."
• "This store is super organized which I LOVED."

Cons:

• "The worst Zara I have ever been to in terms of returns, Customer Service, and merchandise."
• "Love all things Zara but this location sucks. No merchandise. Not organized."
• "The only issue I have with this particular Zara that it is messy and cashiers tend to move in slow motion."
• "Don’t even know where to begin ... first the store looks unorganized and very messy."
• "This store was dirty, clothes everywhere and to top it off, the staff was beyond rude."
• "Closed fitting rooms."
• "They do not allow people to use the trial rooms."

Staff Attitude & Professionalism

Pros:

• "Thank goodness for the Black staff at the location."

Cons:

• "Staff is disrespectful at all!!!! i met such a horrible racism towards me!!!!"
• "Some associates are nicer than others."
• "Absolutely disgusting staff working here. We’re extremely rude and disrespectful."
• "Untrained staff."
• "The staff there are very unwelcoming and unprofessional."
• "The staff has the most horrendous attitude."
• "Their demeanor is aloof, arrogant, and uninterested in helping others."

Shopping Experience

Pros:

• "Zara is and always will be a wonderful experience they have everything that you will need at a really good bottom base price."
• "They always have unique items that I fall in love with."
• "I love this zara however i drove all the way here and their fitting rooms were closed and i needed to get an outfit for a big event so now i have to buy a bunch of different outfits just to return all but one."
• "The selection of clothing is phenomenal and different, just what I like."
• "I am always a fan of Zara!"
• "I loved all the array of colorful clothing and the quality as well."

Cons:

• "Worst return service ever!"
• "I arrived at Zara Kings Plaza Mall at 8:34PM... the doors were locked and security stated he could not allow anyone in as per the manager."
• "I had a very chaotic experience at this Zara; during my last visit. There is no control over lines, so customers aren’t social distancing."
• "I was racially profiled by ZARA'S security guard!"
• "Staff at this particular store is rude, disrespectful, and my overall experience was horrible."
• "No one wants to assist you with questions."
• "I love Zara so much but... I’ll never go there again."