"Surprisingly, this H&M had a dress I was able to fit (XXL)."
"Lots of variety and cheap prices."
"They have a great selection and an overall good shopping experience."
"You should be able to find your size because it's well stocked."
"Very large store with lots of variety."
"It's a very big and spacious store with multiple floors, each catering to different people and clothing types."
"For women's clothing this place is a wonderland."
Cons:
"No fitting room on third floor, so people have to go up and down the not working escalators again."
"In a location where multitudes shop, there should be a bigger size scale for the many full-figured women."
"Completely understaffed the line was a 30 minute wait and on the third floor they had absolutely no one working up there."
"Love H&M in general, but the latest collection- which looks fantastic - is unfortunately only suitable for ladies with a size 4..anything larger just looks unflattering."
"This particular H&M doesn't have as much variety as the one on 34th and 7th or the one in Time Square."
"Very small size selection. In the maternity section either XS or XL."
"Did not like the service at this store. Could not find a shirt I found online."
Customer Service
Pros:
"Kevin was so helpful."
"Kind staff, organized local despite how rude and inconsiderate the customers can be."
"Cashier with that beautiful head wrap/scarf, you are beautiful, very pleasant."
"Sandra was our cashier and she was such a delight."
"All of the staff was very friendly and helpful the female cashier were extremely pleasant...."
"Staff in fitting rooms was helpful and nice."
"Clean store, friendly staff, didn't make me feel bad for showing up at 7:30pm."
Cons:
"They wouldn't allow me to go to the fitting room with my wife."
"Person behind the counter was completely useless, was distracted talking to colleagues the entire time."
"The sales girl was extremely rude and racist towards me."
"Poor customer service at the register, this guy argued with the customer."
"Staff at the cashier desks seems to be sleepwalking."
"Rude staff in the dressing room area."
"The fitting room attendants were rude. Not helpful at all."
Store Experience
Pros:
"Store is very clean and well lit."
"This is lovely but busy H&M! It is well stocked and Always tidy."
"Literally the nicest H&M I’ve ever been to."
"Good number of fashionable options at a great location with 4 floors of clothing and accessories at prices that are very friendly to the pocket."
"Pretty Clean well kept store."
"this location is always organized when i pop up."
"Affordable and up to date on the latest trends."
Cons:
"Great Staff, Well Kept, but.... The lay out of this store is horrendous."
"Escalators up and down maternity section not working."
"This location opens until very late. The lighting and the pumping loud music can be a little much early in the morning."
"Sometimes check out lines or fitting rooms are very long."
"It's pretty chaotic in there currently."
"Always problems with checking out in this location."
"The cashier also left a security device on one of the items, which somehow didn't trigger an alarm when we left."
Product Quality
Pros:
"Its the fashion statement store for everyone that comes with affordable prices."
"H&M is always great. Check out this 4 floor super store right in Herald Square."
"The store gives everyone a chance to dress well without draining your pockets."
"The big revelation about H&M is that it sells bras that are of late, better in design and quality than goddess-of-all-bras- Victoria's Secret."
"You can always find something that you need."
"Definitely will add H&M to my list for trendy, and cute places to shop."
"Best customer service in NYC!"
Cons:
"I like some of H&M's styles but everything I have ever bought falls apart within a few months... garbage quality clothing..."
"The quality of some of their clothes is pretty bad, worse than I remember."
"And they don't have underwear for man, the pack 3, like they used to."
"I think H&M is off my shopping list..."
"I'm a loyal customer of gap, banana republic, old navy, Zara and HnM.. And I would suggest Zara n HnM for some real good formal n casual dresses."
"Eat, Play, Shop... Live Life Unscripted."
"An even bigger improvement would be to be able to locate items through the different stores online."
Additional Services
Pros:
"They also have a 30 day return window."
"You can also pick up online orders here which is quite convenient if you know your sizes."
"If you become an h&m member with an email ID in store, you get an extra 10% discount on your first purchase with that email ID."
"H&M sells clothing from several designers."
"It's in a fantastic location (right next to the subway entrance and exit)."
"staffs are nice!"
"Why I love HnM is because their sale is real sale.. I got some realllly good dresses on good prices."
Cons:
"Shortly after this, they told everybody who wasn't trying on clothes to leave the fitting area anyway."
"Love everything that the store has but the cashier's are totally rude."
"With their to return things for kids picked up a few things for my husband as I was doing the return the young lady at the register was very rude."
"Assistant were incredibly rude and didn’t let me into the dressing room!"
"Went to ask for help and the employee in front ignored me."
"They making you wait in line for dressing room for 20 minutes, while they have at least 5 fitting room available, people working there very slow and instead of work chatting about relationships and life."
"the customer service at H&M was poor; no smiling associates, no thank you have a nice day, nothing."