"The staff members are friendly, knowledgeable, and always willing to assist with styling advice or sizing recommendations."
"Kayla from the cashier is patient, approachable and extremely friendly."
"Yokasti & Paula gave me the greatest shopping experience here at store 666 on fifth Ave."
"The staff members were friendly, approachable, and willing to assist with any inquiries or concerns."
"I was honored to be helped by Jovany who assisted me in the self checkout for my garment item."
"The People that work there are always very caring, and Attentive To the customer need."
"This particular Zara has very friendly, approachable employees! They should be commended for their professionalism and are a real asset to Zara."
Cons:
"The manager right now at 7:22pm upstairs was so rude to me. She ignored me instead of apologizing."
"The dressing room staff and manager were extremely rude."
"Inconsiderate staff. For all of us waiting at the register, we WAITED 40 minutes because the staff were just chatting with each other and not caring about helping us."
"The staff in this is hilariously prejudice."
"After getting terrible customer service, I went to the manager who told me that he had just started at the store today, he was as bad as the employees that were there."
"Nice selection of things, but staff are rude and unprofessional."
"Would give zero star for the customer service. Talked to 4 different staff, they either gave an attitude when being asked or look like they absolutely hate doing their jobs."
Store Experience
Pros:
"Found everything we were looking for here! The prices are reasonable for stylist clothes."
"The prices were very reasonable, and the quality of the clothes was excellent."
"Love their plain, solid colour pieces. The sales people in the men’s section were very nice and helped us find the proper size."
"Zara in New York City is a fashion lover's dream come true."
"The store had a stylish and modern ambiance that created an inviting shopping environment."
"The well-designed displays and organized layout made it easy to browse through the various sections."
"Clean and very organized."
Cons:
"I was greatly disappointed by the limited choices available in the men's section at Zara."
"The clothing options felt repetitive, and there was a lack of unique styles or diverse designs."
"Some of the sale was confusing to me because what had a sale tag like a Paddington Bear sweater was not on sale."
"This location is so understaffed waited for 30 min to check out, with not too many people in line and ended up just leaving and put my clothes away."
"Fitting rooms are a mess: associates don’t pay attention to people on the self check out machine and they don’t indicate what line is for the fitting rooms/check out."
"It's huge though and a bit daunting to look at all the merch, and easy to get overwhelmed by the sheer number of choices but don't be afraid."
"The ground level was so hot inside today, on a 90 degree day."
Product Quality
Pros:
"I went in and found a great pair of shoes and a black blazer."
"The best summer haul yet, dresses especially whites eyelet, beautiful linen trousers and tops."
"I found a great pair of jeans, a cute top, and a stylish jacket."
"The clothes were orderly and the store was clean."
"I wanted this dress it was sold out on line, I called just about all the stores downtown and no one answered @ any store so I decided to go in person and check this store. They had it sooooo happy."
Cons:
"I bought one pair of jeans from them for $70 they looked amazing. Unfortunately after one wearing I had them Dry Cleaned and they shrunk 25%."
"Bought a pair of jeans on Monday. Wore them twice. Noticed they had THREE tears at different seams after taking them off the second time."
"This is the WORST zara store ever. I have been shopping at Zara for years, and I have never seen a more disorganized store as this one."
"Fitting room workers are rude I was rushing but still wanted to shop at Zara, they tried to force me to put the clothes back on the hanger and said they couldn’t help me."
"It's unfortunately grap and run a (predator) individual at this time 6:40 pm he just stole a whole bunch of merchandise close to $1000 worth and just ran up the block terrible."