ZARA Reviews Summary

Category: Clothing store New York

Address: 5th Ave #666, New York, NY 10103, USA

Phone: +18332472473

Rating: 4.1
based on 159 reviews.

Customer Service

Pros:

  • "The staff members are friendly, knowledgeable, and always willing to assist with styling advice or sizing recommendations."
  • "Kayla from the cashier is patient, approachable and extremely friendly."
  • "Yokasti & Paula gave me the greatest shopping experience here at store 666 on fifth Ave."
  • "The staff members were friendly, approachable, and willing to assist with any inquiries or concerns."
  • "I was honored to be helped by Jovany who assisted me in the self checkout for my garment item."
  • "The People that work there are always very caring, and Attentive To the customer need."
  • "This particular Zara has very friendly, approachable employees! They should be commended for their professionalism and are a real asset to Zara."

Cons:

  • "The manager right now at 7:22pm upstairs was so rude to me. She ignored me instead of apologizing."
  • "The dressing room staff and manager were extremely rude."
  • "Inconsiderate staff. For all of us waiting at the register, we WAITED 40 minutes because the staff were just chatting with each other and not caring about helping us."
  • "The staff in this is hilariously prejudice."
  • "After getting terrible customer service, I went to the manager who told me that he had just started at the store today, he was as bad as the employees that were there."
  • "Nice selection of things, but staff are rude and unprofessional."
  • "Would give zero star for the customer service. Talked to 4 different staff, they either gave an attitude when being asked or look like they absolutely hate doing their jobs."

Store Experience

Pros:

  • "Found everything we were looking for here! The prices are reasonable for stylist clothes."
  • "The prices were very reasonable, and the quality of the clothes was excellent."
  • "Love their plain, solid colour pieces. The sales people in the men’s section were very nice and helped us find the proper size."
  • "Zara in New York City is a fashion lover's dream come true."
  • "The store had a stylish and modern ambiance that created an inviting shopping environment."
  • "The well-designed displays and organized layout made it easy to browse through the various sections."
  • "Clean and very organized."

Cons:

  • "I was greatly disappointed by the limited choices available in the men's section at Zara."
  • "The clothing options felt repetitive, and there was a lack of unique styles or diverse designs."
  • "Some of the sale was confusing to me because what had a sale tag like a Paddington Bear sweater was not on sale."
  • "This location is so understaffed waited for 30 min to check out, with not too many people in line and ended up just leaving and put my clothes away."
  • "Fitting rooms are a mess: associates don’t pay attention to people on the self check out machine and they don’t indicate what line is for the fitting rooms/check out."
  • "It's huge though and a bit daunting to look at all the merch, and easy to get overwhelmed by the sheer number of choices but don't be afraid."
  • "The ground level was so hot inside today, on a 90 degree day."

Product Quality

Pros:

  • "I went in and found a great pair of shoes and a black blazer."
  • "The best summer haul yet, dresses especially whites eyelet, beautiful linen trousers and tops."
  • "I found a great pair of jeans, a cute top, and a stylish jacket."
  • "The clothes were orderly and the store was clean."
  • "I wanted this dress it was sold out on line, I called just about all the stores downtown and no one answered @ any store so I decided to go in person and check this store. They had it sooooo happy."

Cons:

  • "I bought one pair of jeans from them for $70 they looked amazing. Unfortunately after one wearing I had them Dry Cleaned and they shrunk 25%."
  • "Bought a pair of jeans on Monday. Wore them twice. Noticed they had THREE tears at different seams after taking them off the second time."
  • "This is the WORST zara store ever. I have been shopping at Zara for years, and I have never seen a more disorganized store as this one."
  • "Fitting room workers are rude I was rushing but still wanted to shop at Zara, they tried to force me to put the clothes back on the hanger and said they couldn’t help me."
  • "It's unfortunately grap and run a (predator) individual at this time 6:40 pm he just stole a whole bunch of merchandise close to $1000 worth and just ran up the block terrible."

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