Burlington Reviews Summary

Category: Clothing store

Address: 415 NJ-3, Clifton, NJ 07014, USA

Phone: +19737770689

Rating: 3.9
based on 113 reviews.

Store Organization

Pros:

  • "The place was so clean and organized!"
  • "Clean and organized in the early morning hours."
  • "Excellent place to buy workers make an effort to have things in their place."
  • "The aisles were made wider and sections were clearly labeled!"
  • "Store is like other Burlington but much cleaner and have more stuffs."
  • "This place is very clean with the employees being very respectful to me when asking for directions for items that I am looking for."
  • "The lines were moving fast and the aisles were clean."

Cons:

  • "Worst Burlington experience In my life, disorganized, disheveled, coats and shoes thrown around everywhere."
  • "Their lines are usually long and their staff is very unorganized."
  • "Disorganized, messy, chaotic, overstuffed aisles and over all a terrible shopping experience."
  • "It is an extremely unorganized store, horrible staff, no cashiers available."
  • "The entire store is a mess, nothing is organized."
  • "This location resembles a war zone. It is dirty and everything is out of place or disorganized."
  • "The store is disgusting clothes are all over the place."

Customer Service

Pros:

  • "Customer service is always good. Someone nice is always by the entrance to greet entering customers."
  • "Such a beautiful store, convenient but awful customer training from some employees, security at the door always smiling and greeting customers, stock team helpful I have to mention don't want to be unfair to the ones who come to work everyday happy and ready to provide a service!"
  • "The employee, the African American, gave me the name of manager and the phone number for the store. She should be promoted due to excellent customer service."

Cons:

  • "There is a lady manager over there and her name is shay …she is rude enough that she stopped me and sent me back."
  • "The way she treated that employee was absolutely disgusting and embarrassing."
  • "The manager Cecilia who works the night shift is rude and nasty."
  • "The manager Yoshma is rude, did eye rolls, said some manner less stuff."
  • "The cashier Yasmin was too rude... gave me a nasty attitude and then took forever to scan the barcode."
  • "The person at the register named Catherine was super rude."
  • "Everybody has an attitude worst than DMV."

Checkout Experience

Pros:

  • "Sometimes the checkout line can be very long but it moves pretty quick."
  • "There was a line but it moved fast because they have a lot of cashier's."
  • "This store was small and I think very organized... really quick moving cashiers too."

Cons:

  • "Register lines always wrap around the store not because people are purchasing a lot of items but because the employees are slow and unmotivated."
  • "Get ready to wait at least 20-30 minutes on line to reach a register."
  • "Lines for the registers are unbelievably long, it can take up to a whole hour just to pay for your stuff, especially on the weekends."
  • "They don’t even care about the length of the line and had only two cashiers available when I visited today!"
  • "One cashier actually was fixing hangers while the line was very very long!!"
  • "Only slow 2 cashiers open with a line that goes beyond the cashier area."
  • "The cashiers are unbelievably slow."

Management

Pros:

  • "Must be under new management and it shows!"

Cons:

  • "After reading reviews of this store it's clear the store needs help during regular business hours, and better management."
  • "Definitely needs a change in management or business structure because wheeeew."
  • "The manager and front end manager are standing around talking, watching."
  • "These guys are a disaster... I would just shut down this location."
  • "Who the heck is running this joint? This place is a complete mess."
  • "Became the worst store with the new management and team people working there are mean and giving attitude to customers."
  • "FIRE THE OWNER. The Dressing room is always closed."

Product Availability

Pros:

  • "They have a huge selection of clothes, shoes, household items and much more."
  • "This store has many kids and adult coats at great prices."
  • "Burlington ❤ very affordable 👌 prices compared to big department stores like Macy's 👍 if you have little school children 😀 and teenagers as part of your 😍 loved ones."

Cons:

  • "The sale and clearance racks are hit or miss."
  • "Hope and pray that they have your size."
  • "All outdated fashion items."
  • "There’s one or two or three at Bess of everything so slim pickings."
  • "Racks were so stuffed with coats you couldn't pull one out to look at."
  • "You can even find women’s in men’s sections."
  • "The sizes were thrown all over the place."

Facility

Pros:

  • "Good amount of parking."
  • "Big parking lot."
  • "Nice addition to the shopping choices in the area."

Cons:

  • "The social distancing in this place sucks."
  • "It’s packed with people standing only 1 foot away from each other and that is a serious safety hazard."
  • "No social distance practice at all and with the numbers of infection going up I don’t think I will be returning to that store anytime soon."
  • "This store shouldn’t allow dogs especially when there’s food being sold there."
  • "It’s not worth standing in the line for an hour."
  • "Prepare to spend your whole day standing in line."
  • "Was surprised how poorly stocked and organized for a new store."

Overall Shopping Experience

Pros:

  • "I seriously love this Burlington... I go every single day."
  • "One of my favorite to go store. Good stuff for less."
  • "As for my shopping experience at this store it feels like a new adventure never knowing what you will discover which I always leave the store with a beautiful treasure."

Cons:

  • "I won’t be doing this again."
  • "I felt very cheap and poor shopping at this place and won’t be doing that again."
  • "I’m moving in the next few days and planned to buy all my home essentials at Burlington but now after this experience, I will never return."
  • "Do not come here. You will waste 1 hour on line purchase or return a product."
  • "I’ve waited in the line for an hour and half."
  • "I've been on line for 1.5 hours! And still 8 people ahead of me."
  • "Costumer service is a nightmare."

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