"Excellent place to buy workers make an effort to have things in their place."
"The aisles were made wider and sections were clearly labeled!"
"Store is like other Burlington but much cleaner and have more stuffs."
"This place is very clean with the employees being very respectful to me when asking for directions for items that I am looking for."
"The lines were moving fast and the aisles were clean."
Cons:
"Worst Burlington experience In my life, disorganized, disheveled, coats and shoes thrown around everywhere."
"Their lines are usually long and their staff is very unorganized."
"Disorganized, messy, chaotic, overstuffed aisles and over all a terrible shopping experience."
"It is an extremely unorganized store, horrible staff, no cashiers available."
"The entire store is a mess, nothing is organized."
"This location resembles a war zone. It is dirty and everything is out of place or disorganized."
"The store is disgusting clothes are all over the place."
Customer Service
Pros:
"Customer service is always good. Someone nice is always by the entrance to greet entering customers."
"Such a beautiful store, convenient but awful customer training from some employees, security at the door always smiling and greeting customers, stock team helpful I have to mention don't want to be unfair to the ones who come to work everyday happy and ready to provide a service!"
"The employee, the African American, gave me the name of manager and the phone number for the store. She should be promoted due to excellent customer service."
Cons:
"There is a lady manager over there and her name is shay …she is rude enough that she stopped me and sent me back."
"The way she treated that employee was absolutely disgusting and embarrassing."
"The manager Cecilia who works the night shift is rude and nasty."
"The manager Yoshma is rude, did eye rolls, said some manner less stuff."
"The cashier Yasmin was too rude... gave me a nasty attitude and then took forever to scan the barcode."
"The person at the register named Catherine was super rude."
"Everybody has an attitude worst than DMV."
Checkout Experience
Pros:
"Sometimes the checkout line can be very long but it moves pretty quick."
"There was a line but it moved fast because they have a lot of cashier's."
"This store was small and I think very organized... really quick moving cashiers too."
Cons:
"Register lines always wrap around the store not because people are purchasing a lot of items but because the employees are slow and unmotivated."
"Get ready to wait at least 20-30 minutes on line to reach a register."
"Lines for the registers are unbelievably long, it can take up to a whole hour just to pay for your stuff, especially on the weekends."
"They don’t even care about the length of the line and had only two cashiers available when I visited today!"
"One cashier actually was fixing hangers while the line was very very long!!"
"Only slow 2 cashiers open with a line that goes beyond the cashier area."
"The cashiers are unbelievably slow."
Management
Pros:
"Must be under new management and it shows!"
Cons:
"After reading reviews of this store it's clear the store needs help during regular business hours, and better management."
"Definitely needs a change in management or business structure because wheeeew."
"The manager and front end manager are standing around talking, watching."
"These guys are a disaster... I would just shut down this location."
"Who the heck is running this joint? This place is a complete mess."
"Became the worst store with the new management and team people working there are mean and giving attitude to customers."
"FIRE THE OWNER. The Dressing room is always closed."
Product Availability
Pros:
"They have a huge selection of clothes, shoes, household items and much more."
"This store has many kids and adult coats at great prices."
"Burlington ❤ very affordable 👌 prices compared to big department stores like Macy's 👍 if you have little school children 😀 and teenagers as part of your 😍 loved ones."
Cons:
"The sale and clearance racks are hit or miss."
"Hope and pray that they have your size."
"All outdated fashion items."
"There’s one or two or three at Bess of everything so slim pickings."
"Racks were so stuffed with coats you couldn't pull one out to look at."
"You can even find women’s in men’s sections."
"The sizes were thrown all over the place."
Facility
Pros:
"Good amount of parking."
"Big parking lot."
"Nice addition to the shopping choices in the area."
Cons:
"The social distancing in this place sucks."
"It’s packed with people standing only 1 foot away from each other and that is a serious safety hazard."
"No social distance practice at all and with the numbers of infection going up I don’t think I will be returning to that store anytime soon."
"This store shouldn’t allow dogs especially when there’s food being sold there."
"It’s not worth standing in the line for an hour."
"Prepare to spend your whole day standing in line."
"Was surprised how poorly stocked and organized for a new store."
Overall Shopping Experience
Pros:
"I seriously love this Burlington... I go every single day."
"One of my favorite to go store. Good stuff for less."
"As for my shopping experience at this store it feels like a new adventure never knowing what you will discover which I always leave the store with a beautiful treasure."
Cons:
"I won’t be doing this again."
"I felt very cheap and poor shopping at this place and won’t be doing that again."
"I’m moving in the next few days and planned to buy all my home essentials at Burlington but now after this experience, I will never return."
"Do not come here. You will waste 1 hour on line purchase or return a product."
"I’ve waited in the line for an hour and half."
"I've been on line for 1.5 hours! And still 8 people ahead of me."