Category: Clothing store Willow Grove, Pennsylvania
Address: 3614 Welsh Rd, Willow Grove, PA 19090, USA
Phone: +12156591555
Rating: 3.5
based on 104 reviews.
Customer Service
Pros:
"Take good care of these girls because they are truly a great & magnificent asset to Plato’s Closet."
"The store has such a friendly environment and I am always greeted by employees when I walk in the door."
"The selection is great and the staff is very helpful."
"Very well organized, way more clothes than any other location I've been to. Not as many male clothes compared to female. I was able to find a lot for my daughter compared to my son. Staff is very nice and friendly."
"Everyone who works here is great! My wife and I have worked in the clothing industry so we're always bringing cool stuff to Plato's to sell. Very friendly staff and a pretty decent men's selection which is hard to find at Plato's!"
"The staff is extremely friendly and helpful."
"The employees are so friendly and extremely helpful when it comes to selling and buying clothes."
Cons:
"A horrible place to sell your clothes."
"Very Disappointed The girls that work there would rather be on their phones than help."
"These young immature, unprofessional girls seemed like it's more personal with whom they want to do business with...."
"Blond manager is so rude I noticed a couple items in there that were stolen from my house."
"However, customer service is lacking - the lady assisting me was very curt and blunt with her delivery."
"Any time I’ve been there the workers were rude and had the attitude of 'omg you’re inconveniencing me.'"
"The girls here r awkward and rude."
Product Selection and Quality
Pros:
"I stop here at least once a week to see if I can grab any good finds - and do find amazing deals! It's hit or miss like many of these stores, all about timing."
"This place has great brands for a great price!"
"I just bought a new pair of maroon Vans WITH TAGS STILL ATTACHED for only $22 yesterday."
"Love this place! Recently lost some weight and have been selling my Levi Jean's, Nike and Adidas clothing along with some baseball hats and the staff there is always so welcoming."
"Their men’s section was really stocked compared to other locations."
"Went in the other day with a bunch of clothes I didn’t wear anymore from last fall. They took a lot of brands like Urban Outfitters, VS Pink, and AE."
"I absolutely LOVE the killer prices they have on all of my favorite brands and styles."
Cons:
"If you want shoes, you won't like it unless you're partial to clownish platform wedges, which they have in abundance."
"I feel I got a great deal on my handbag purchase, but the ultimate problem these stores run into? 95% of customers are sellers not buyers."
"Can't even try the clothes on because they're so filthy and smell of body odor and are very obviously unwashed."
"Prices were kind of high for the quality of the clothing being offered."
"If you are a man, save your time and do not go here. The men’s section, if you even want to call it that, is the smallest of corners."
"Most of the clothes was dusty and stained."
"The other label I saw a lot of was 'Xhiliration,' which is an in-house Target brand. Again, cheaply-made, lower quality stuff."
Buying and Selling Process
Pros:
"They may buy at a low price, but they sell at a low price."
"Just sold some of my clothes, dresses and athletic wear that no longer fit me anymore. I was super pumped with the quote they gave me too as it was more that I was expecting."
"If you call beforehand and ask what they need in their inventory, they will let you know exactly what they’re looking for at that time."
"Their buying and selling process is very straightforward and easy to navigate."
"They took lots of clothes for the upcoming season and I ended up making a good amount of cash!"
"I sold my clothes at Platos Closet in Willow Grove a little while ago and I'm super happy with what they were able to take off my hands!"
"This was my first time here and they seemed to have a nice selection of clothes and a fair shake when it comes to selling clothes."
Cons:
"Today i called and was told they were open to 8pm well it's 430 just drove here in the snow and when I got here the store was fully lit full of employs and they told me they were closed due to weather."
"They are racially motivated. It’s clear as day they don’t buy from you if your black."
"Then what they offer is pennies for the random stuff they take."
"Wouldn't buy 65 dollar tag on JCrew shirt or new 160 dollar headphones."
"I brought in clothing a few days ago and this plato's did not take any of it."
"I waited 30 mins for a quote for 2 bags of gently used high end items including Lululemon and Michael Kors. They said unfortunately we aren't taking anything since it's over 18months old."
"They stole my clothes lol. They offered me $4 for over 10 items of never worn or lightly worn clothes so naturally, I took my clothes back."
Store Environment
Pros:
"This store is a little bit cramped, but tidy and well-organized."
"The store was very inviting and well organized."
"This store has great customer service both for shopping and consigning. It is clean, organized, and well-stacked."
"They also got a new look recently, which leaves more room for walking and they even have a couch for people waiting for their buys to be processed or just anyone who gets tired, which I think is a nice touch."
"The store's inventory is always changing too; if you stop in every couple weeks they almost always have new stuff out, and it adapts pretty well to current mainstream trends."
"The clothing is well-organized, with current fashions."
"Yesssssss, thank you, Plato's Closet! The guy's section has expanded and has been reorganized in a much more manageable way."
Cons:
"This store is a little bit cramped."
"No greetings but I watch them greet everyone else."
"Really disappointed with what they would take."
"I saw a shirt with the tag still on at that was $14 and they were asking for $16?!"
"Most of the time I come here to sell they don't even look through my bags."
"Wish I could give no stars. Y'all suck. Drove over a half hour for my clothes to 'get passed on' when stuff still had the tags on them and never worn. Pathetic."