"Awesome place, great customer service, Bella was very helpful and answered all questions."
"Kalen was our store rep and handled our entire experience with care for both us and the pup."
"The staff is incredibly nice especially Maya, Jules who assisted us on purchasing our little puppy."
"The employees are absolutely elegant and take you in with open arms."
"The entire staff was amazing, very friendly and helpful."
"Staff was very attentive, knowledgeable, and so helpful, all my questions were answered and learned so much at the same time made me feel so comfortable bringing home my new baby."
"Everyone was so friendly and helpful."
Cons:
"One of the workers was short, redish hair, tattoos, was very rude."
"Not ONE staff member approached me after I made multiple attempts to look at one particular puppy."
"I was ignored up to 3 times by the customer service (dog area)."
"2 different employees refused to help knowing he had people waiting on him."
"Good prices, nice assortment, but the wait time for anything not puppy related is ridiculously long."
"If you’re not here for puppies they don’t pay attention to you."
"The people who work here just want to make a sale don’t buy from here go to an adoption center and work with people who actually care about animals because these people do not."
Store Environment
Pros:
"The store was very clean, we saw the staff constantly cleaning while we were there."
"This store is wonderful. We selected a puppy we were interested in. They gave us a small booth area so we could interact with the puppy and see how we connected."
"The place is clean and doesn't smell."
"Not only is the store spotless, but it is always well stocked and has an amazing atmosphere."
"The store is very clean with healthy puppies."
"The store is clean and well-maintained."
"The store itself is immaculate and a real one-stop shop for anything pet related."
Cons:
"But I so wish they don’t look to be locked behind glass doors and are more accessible."
"Truly disappointment in this pet store, to allow an animal to sit in the cage since October."
"They charge thousands of dollars for these puppies that come from horrible breeding conditions."
"The puppy was so excited to be out of the cage. I offered to buy the puppy for cash, however, they refused to go down on the $4,800 price. Animal Cruelty for this puppy."
"5K for a dog who bit and attacked my child (A little four-year-old girl ) and still Said I owed money, please. Worst place."
"If I could honestly give this place negative stars I would first of all the dog that I purchased and returned in less than 24 hours bit my child."
"Just bought a puppy from Old Bridge Petcenter around the beginning of October. I took her to the vet yesterday 10/18/2023 just to find out she is infected with parasites."
Product and Animal Quality
Pros:
"They have everything you need for your pet."
"The puppies are so loved by the staff."
"All of the employees have such a vast knowledge of all the animals in the store, ranging from dogs to reptiles to birds."
"The animals are in great health and care.. the staff was magnificent and You can tell they love these animals like their own."
"All the Animals are in great health, and come with full transparency and protections, including health coverage on the animals."
"Every animal from puppies, birds, reptiles and fish are extremely well cared for."
"The animals are some of the healthiest and happiest I have ever seen."
Cons:
"Personally, I'm against purchasing puppies from breeders. Any facility that obtained pets from breeders rather than helping the many puppies in shelters who need loving homes urgently; is not one that I would purchase my puppy at."
"The owner is a fraud! They charge thousands of dollars for these puppies that come from horrible breeding conditions."
"However upon having an expert comb through her pedigree, we were disappointed to learn half were out of Amish country & considered back yard breeders."
"The pets are adorable but the prices are ridiculously expensive..you will have to pay around 2k to 3k overprice on a puppy here."
"The actual store seemed really nice, workers were very attentive, and very clean. But the prices were absurd."
"The French Bulldog I wanted was priced at over NINE THOUSAND DOLLARS."
"I got my dog here and I noticed he was looking his down area but I thought you know, it’s probably just nervous about going in his new home. Anyways, that was a week ago he is still licking his wiener 🚀. should I go to the vet? Should I sue? I don’t know what to do."