Petco Reviews Summary

Store Cleanliness and Organization

Pros:

• "The store was very clean and organized."
• "Very clean and has anything you need for your pet."
• "Clean store. Pleasant and helpful staff. Great products to choose from."
• "The building itself is clean and well kept, and the employees are kind and knowledgeable."
• "The store was clean and well stocked with every kind of product you could think of for your dog."

Cons:

• "The place could definitely be cleaned and maintained a little better."
• "It was ok but the ladies that work there early morning during the week follow my boyfriend around like he's stealing."
• "Every time I go in there, there's tons of dead fish in the tanks."
• "Has a dirty smell. My puppy kept picking up big hair/dustballs off the floor."
• "While walking around the store we found it to be dark, dingy, and dirty."

Staff and Customer Service

Pros:

• "Even though I didn't buy anything, The Staff was very helpful with the questions I had about the start up of a shrimp tank."
• "Polite and bubbly person that helped me return a dog crate liner."
• "The aquarium person was so very helpful with filters, an air stone kit and chemicals for our aquariums."
• "They always have an answer to my questions, if someone isn't in the department you're in if you go up to the front they're happy to send someone up."
• "Very helpful staff at this location! My wife had questions about a product and the young lady we spoke with knew the entire range of products in that category and recommended just the right size for our dog."
• "You can tell everyone working at this location care about all the animals."
• "The employees were super friendly and came over to greet us and our new cat!"

Cons:

• "Pickup was good. Asked some questions to 3 different associates but got 2-3 different answers from them."
• "The employee was very rude and when I told her I planned to quarantine my fish she told me that the practice was outdated and cruel."
• "Unfortunately at this location the employees are not being trained properly."
• "We walked into the store with two anxious kids to pick out our first family pet. We waited ten minutes before walking out. No one acknowledged our existence."
• "Poor customer service. Waited over 20 mins in the fish area waiting for help."
• "Tiffany the manager kept rudely asking us if we needed help while we looked at fish."
• "I worry about the mice. They have a sign suggesting that you buy frozen (i.e. dead) mice to feed your carnivorous pets, but it seems like they still sell live feeder animals, and I consider that unethical and inhumane."

Product Availability and Pricing

Pros:

• "I stopped in to purchase a fluorescent light bulb and lo-and-behold it was a dollar-per-gallon sale, so I was able to grab three more aquariums."
• "Their $20/month Pals Rewards membership is worth the benefits you get from it, if you have a pet that you regularly need to buy food or other supplies for."
• "I was able to find everything I needed at mostly affordable prices compared to other pet stores in town."
• "If you want bettas they are the only store with a variety to choose from including baby bettas and female."
• "They have told me multiple times if I want a certain fish they will order it for me."
• "Got a fantastic deal on Purina Pro Plan wet food, better than Amazon or Chewy."
• "They have a great selection of pets."

Cons:

• "For an overpriced pet store it was definitely overpriced explain to me why they can't sell one bag of puppy chow for less than 14 bucks or one type of carpet cleaner for less than 18?"
• "Disappointed they don't have Beggin' Strips ect."
• "I found cherry shrimp on their website for one price, but was charged more when I went to the store."
• "They do NOT price match their own website."
• "We have visited this store several times and it's generally pretty slow but each time we always have a wait if we need help or checking out."
• "Always always out of my dogs small cup food of, science diet. Never any other selection or choice of flavors."
• "Have stopped in twice in a week and first time they were out of crickets, stopped in today and asked for 50 (half the normal amount I need) and the response was 'ummm I can only do 25'."

Animal Care and Welfare

Pros:

• "It was our rescue pup's first time being groomed so I was a little nervous – I can't speak for him but suspect he might have been too! He came back happy and looking great, and smelling better than ever before :)"
• "I've taken my corgi here for training since he was 10 weeks old and he absolutely loves the staff!"
• "Adopted a gorgeous Lab puppy from Humane Fort Wayne at an adoption event."
• "Picked out a Deta fish for my classroom. They were so helpful in how to set up the tank and what I needed."
• "If you are looking for reptiles they have a great selection."
• "They also have the best selection of betas and look the healthiest."
• "I love Petco compared to Petsmart. The betta fish here always look healthy and the containers are always clean."

Cons:

• "We took our mini labradoodle to Petco to be groomed... he was SHAVED so far down to his skin that he had a rash."
• "Many of the fish were horribly infected with ich and one kitten had an eye infected so badly I suspect it likely had to be taken out."
• "Beta fish were dead sitting on the shelf and then the lady working as manager told me I wasn't allowed to buy fish."
• "Not all the Betas in your store were healthy and strong. In fact, I let her know that there was a dead one among the others."
• "The furry little animals (hamsters, birds, etc) always look extremely scared and unhappy and sometimes unhealthy."
• "I will never again purchase anything from a Petco. My reason is because they were caught throwing live iguinas in the dumpster as 'over stock'."
• "One bird also appeared to have a cough of sorts- bad animal care!"