Petco Reviews Summary

Customer Service

Pros:

• "The person at the register was very pleasant and asked if I found what I was looking for and if I needed anything else."
• "The staff all know her and us."
• "Everyone is friendly, store is very clean and neat, and everything that I have come in to get they had in stock."
• "Someone greeted me and the door and asked if I needed any assistance."
• "The staff was friendly and helpful finding what I needed."
• "The employees here are always very nice and helpful. Also, the store is always well-stocked."
• "Employees were super helpful and nice."

Cons:

• "Stop hiring workers who don't wanna be there."
• "I'm very disappointed with the 30-day return policy... Poor customer service, and poor return policy."
• "Mike, the employee who looked to be in charge of the aquatics section, spent 30 minutes chatting with a customer only to come to me after only to kick me out of the store because my dog barked at him."
• "Extremely rude customer service by floor staff and the cashier especially."
• "Employees here are NOT on the same page."
• "They were very rude. Asked a question and was blatantly ignored."
• "Service sucks!!! I waited for about 10 mins for the two employees standing at the register to even come and help me."

Store Cleanliness and Stock

Pros:

• "Clean And friendly!!!! Every single time we have gone it's never crowded and always well lit."
• "The store is kept clean and my dog likes getting his grooming done there."
• "This store was clean and had what I was looking for in stock."
• "IT'S A VERY CLEAN STORE."
• "The store itself is nice very clean and well lit and the staff is always helpful."
• "The store is clean and well lighted and it has everything you might need or want for your pet."
• "The store is kept clean."

Cons:

• "I also found urine and dog poop on floors between isles and at check out line."
• "Shopping carts were no where to be found."
• "But if you are looking for pet beds, Kennels, or Crate, the stock will be limited."
• "This store was out of stock of a lot of stuff."
• "Women's bathroom is very dirty, looks like it hasn't been cleaned and disinfected."
• "They seemed to be out of a lot of small animal stuff (hay, toys, feeders)."
• "Petco does not carry enough bird (Parakeet) toys."

Product and Service Quality

Pros:

• "They always have great adoptions there was do great fundraisers there just amazing awesome company."
• "Consistently has good products that our pets and us love, but we can afford as well."
• "The food is always fresh and affordable and always on sale."
• "They also helped us sign up for a membership card which saved us 20% which ended up saving is a couple hundred dollars."
• "The selection of products are great... since then the store has made improvements in their care for those animals."
• "Customer service is excellent and I'm happy with the quality of the cat tree that I bought."
• "All the fish the we bought were healthy and active."

Cons:

• "The cages for the Parakeets sold at Petco are small and the Parakeets at the store always look like their cage needs cleaning and too many birds not enough attention from store employees who dont have enough knowledge about avian pets."
• "Today they did an uneven hack job on my dog’s entire body and we’re proud of their amateur work!"
• "Horrible store. Bad aisle set up. Bad floor pln. Not at all convenient for someone with a disability."
• "I wouldn't buy fish from this place. Most of the fish I got here died."
• "I have been shopping with Petco for 13 years and this is the first Petco that I have ever been to that only has one groomer."
• "Rose, the groomer, butchered my dogs."
• "Abusive animal staff. This was our first time patronizing a Petco, excited to use their grooming services. We watched in horror from the window as our puppy with anxiety was flipped upside down."

Staff Knowledge and Helpfulness

Pros:

• "The girl in the dog food area was very knowledgeable and helpful."
• "This PetCo has knowledgeable and helpful staff in both the dog training and aquatic arias of the store."
• "Everybody always knows what they're talking about and if they don't they will go out of their way to find somebody that works there that knows what they're talking about."
• "The sales associate had outstanding customer service."
• "The dog trainer, Julienne, went above in our first class and has us so hopeful and excited for future classes!"
• "Nick, the groomer, made me feel comfortable leaving my puppy there."
• "The management team here is also great !!!"