Optum Urgent Care - Hamilton Reviews Summary

Staff Interaction

Pros:

• "The lady who did my daughter’s vitals was very very nice and answered all of my questions."
• "The staff was so helpful and great."
• "The provider, Jordan was patient and answered all my questions."
• "The ladies at the front desk and the nurse were very nice."
• "Everyone was very nice and professional."
• "The officer manager, Alexis, is absolutely wonderful."
• "The receptionist was extremely knowledgeable and kind."

Cons:

• "Usually a great experience here but not today. Woman at front desk was rude."
• "When I walked in, the staff were not necessarily friendly nor helpful."
• "The intake person on the left was sour and no personality."
• "The nurse who triaged me was ok but seemed like she didn’t want to do her job."
• "The woman who took my vitals was horrible. She rolled her eyes at me several times and spoke to me like I was a burden."
• "Terrible service, terrible attitude and heartless when it comes to the needs of patients."
• "The staff and doctors are cold-hearted and lazy."

Cleanliness

Pros:

• "The entire place is very clean."
• "Staff was friendly, place is clean and bright and doc was good."
• "A very good facility. Very reassuring when you're unwell, to come to a clean, friendly place."
• "The office is kept extremely clean!"
• "This place is spacious and clean perfect for distancing."
• "The offices were clean."
• "Very organized, clean and friendly staff!"

Cons:

• "The floors and everything was very dirty. People that walk in with Covid and any other illnesses, that room needs to be sanitized and wiped down."
• "They didn't even have soap in the bathroom 😒"
• "There wasn't even soap in the bathroom..I won't be back."
• "While I was there 2 positive covid cases came up and never once did anyone clean the area!"

Wait Times

Pros:

• "We hardly waited at all (6:30pm on a Sunday)."
• "I had a good experience, the wait was minimal."
• "I was in and out in 15 minutes, prescription called in, and back at work."
• "In and out and end result feeling better with prescribed medication...no waiting just getting the job done and well done."
• "Had an appointment only waited half An hour process was smooth check in was easy satisfied with diagnosis and treatment."
• "I was seen within 15 minutes upon entering."
• "I was in and out in 30 minutes."

Cons:

• "I waited 3 hours for my 1:30 APPOINTMENT and had to leave without being seen."
• "Avoid this place at all cost! My boyfriend and I went there sick and they had us waiting for 3 hours and we still weren't seen."
• "Please don't come to this location in Hamilton, they recommend making an appointment yet we had to wait almost 2 hours to be seen."
• "Both times I waited over 2 hours and then was rushed once I was seen."
• "Long waiting there were only 4 other patients in the waiting room."
• "I just wasted 4 hours without seeing a doctor."
• "After sitting there for 3 hours, I was told I still had another hour wait."