The Black Swan Reviews Summary

Food Quality

Pros:

• "The onion rings, burgers, Scotch eggs, and specials were amazing."
• "The Chicken Tikka Masala and it was to die for. The velvety sauce was flavored with warm spices."
• "Every item on their menu is delicious and you must try scotch eggs it’s something very unique and delicious!"
• "The Pirogies and Fish & Chips were fantastic."
• "The food is outstanding."
• "One of the best burgers we have had, anywhere."
• "Really delicious food and drink in a charming gastro-pub."

Cons:

• "The fish in the fish and chips was about the size of my foot that tasted like it came out of a freezer."
• "The (small) Shepherd's Pie...was not great and a little dry."
• "He got the 12 ounce prime rib (a dish that is about $40) and it was extremely undercooked, almost raw."
• "The shrimp wrapped in bacon wasn’t worth the money, just 3 small pieces of shrimp with half a slice of bacon on each fried."
• "But the prime rib was disappointing. Properly cooked, but under-seasoned and bland."
• "Food was ok. There should have been more crisp bacon in the tater tots, less grease."
• "However the 2 other folks at the table had fish and chips and both dinners had the strong taste of curry."

Service

Pros:

• "For a new place, the wait staff really did well--kudos to them and those who train them."
• "The staff was terrific, friendly and hospitable."
• "Our waiter, Patrick was personable and super efficient."
• "Their service was nice and quick even tho it was a packed house."
• "Service was great! Patrick our server made it a home run."
• "Service was efficient, personable, and effective."
• "Our server, Kerry, was amazing! She answered all questions, was very knowledgeable, and had great suggestions."

Cons:

• "Waited for waiter to come and take our orders for more than 20 minutes."
• "It took 45 minutes for the staff to realize that our order was never put in the system."
• "Seated 20 mins after reservation time. Server took an additional 15 to come over."
• "9 person party, dropped almost $700, felt rushed the entire time, and the food was not that good."
• "One waiter came out and served one table and went to next table and talked to them for more than 10 min after that he went back inside ignoring us."
• "The employees clean the tables while you’re eating but in an invasive way. They reach over your food and attempt to take plates prior to asking."
• "Sadly, we were hardly acknowledged by our server or asked if we could start with a beverage."

Ambiance

Pros:

• "The ambiance in Black Swan is awesome - a ‘sports bar’ vibe mixed with a fun restaurant and super awesome decor."
• "The decor captures the imagination."
• "The interior design in this space was so well thought out and was beautiful!"
• "The atmosphere and decor is great. You are transported to a magical garden where the outside world ceases to exist allowing you to delve completely in your dining experience."
• "Decor is absolutely stunning and I could have spent hours studying each piece."
• "The upscale British pub aesthetic is absolutely gorgeous."
• "Love the ambiance! Low lighting, Edison bulbs and greenery make the space feel so cozy."

Cons:

• "It's dark, and it's loud, but it adds to the experience."
• "It’s so loud in here that you cannot hear the people you are with."
• "Very dark and very loud."
• "TV's too loud near the bar--we were seated against the windows opposite the bar with a new wall which blocked our sight but not, unfortunately, the volume."
• "Sound level is absolutely unacceptable."
• "The outside isn’t really set up for sit down table service. All of the atmosphere and charm is inside."
• "It is crowded at night, though."

Value

Pros:

• "Really good food for the price."
• "The drinky drinks were tasty and the food was 100% proper."
• "The beer and wine selection is great."
• "A bit pricey but you get what you pay for."
• "The drinks were good. There was a lot of drink and it had a lot of good flavor."
• "The drinks taste great and look even better."
• "The bartenders pour a great drink."

Cons:

• "9 person party, dropped almost $700, felt rushed the entire time, and the food was not that good."
• "Corned beef wasn't bad and I didn't complain about the size until the check came and saw they charged me $33 for this so-called platter."
• "Everyone in our party felt that the pricing for this servings was too high, even considering the area."
• "3% surcharge on ALL credit card transactions. Greedy owners. Never going back."
• "A little over-priced for some drinks and food items especially for the small portions you get."
• "The food isn’t really worth the price."
• "Would have been a five except for the rather curious practice of charging back to the customer the processing charge from the credit card of 3% without any notice of such a weird thing to do."