The Chateau Grande Hotel Reviews Summary

Accommodation

Pros:

• "We stayed in the bridal suite and it was perfect, spacious and luxurious!"
• "Everything about our stay was terrific!"
• "The room was clean and the beds comfortable."
• "The room itself is small and the bathroom is tiny, and the rug needed to be cleaned."
• "The room was large, super clean, modern and beautiful."
• "The room was luxurious and spacious, the beds very comfortable."
• "The rooms were modern and immaculate."

Cons:

• "The room I stayed in was left dirty."
• "Hotel was disappointingly small & out of the way."
• "Exterior lights at night were extremely bright, even with the blackout curtains down."
• "The room was not cleaned well and dirty had Imodium packets near the fridge and they only provided one set of towels for a double room bed."
• "The room was small, no water pressure, and you could hear loud music even though we were on the third floor."
• "Our room had a bad smell.. mold in shower from caulk."
• "I did had ants in my room after I asked twice the night prior for a light room cleaning."

Service

Pros:

• "The staff was amazing."
• "Staff was helpful, rooms are clean."
• "Mr. Ernest at the front desk was very helpful, professional, and kind."
• "The staff are all very friendly and helpful."
• "The staff members were SO courteous, professional and helpful."
• "Everyone who works there is so helpful and so respectful."
• "The staff was wonderful! Especially Hope !!!!! She was wonderful and much more."

Cons:

• "The security guard was horrible, rude and nasty."
• "Customer service lacking and delay in acknowledgment in my experience."
• "They are completely non responsive I sent my first email 8/10/21 to which I got no response."
• "First they do not answer their phones."
• "Just awful- this place is like an assembly line for weddings and they have no regard for guests, weddings, and providing service on-par with the price."
• "No one answers the phone, I keep being re-directed back to the automated menu."
• "Poor front desk staff, we had a very bad experience trying our checking."

Food

Pros:

• "The food was insanely delicious."
• "They had dinner at the restaurant in the hotel, she said they had the best pork chops she had ever eaten!"
• "The food is fantastic and I think that goes without saying."
• "You cannot go wrong with Chef David Burke preparing you a meal."
• "The hors d'oeuvres were amazing, especially the maple bacon on a clothesline."
• "The Chicken and Waffles were great and we loved the spiced maple syrup."
• "The food was delicious at all meals we ate."

Cons:

• "My steak was cold, dry and tasteless."
• "Our food however was served cold in both the appetizer and brunch."
• "The food was served lukewarm, appeared and tasted as if it was pre-cooked and reheated."
• "Cold, saltless eggs with a cold waffle and bacon that has travelled back in time so it could get burned twice is not quite what I was expecting."
• "The food wasn’t great either."
• "The Steak and Salmon needed a little more seasoning for our palate."
• "The reception was wonderful however the wait staff was horrible and downright ghetto."