"Also just a great clean location in itself everyone is also helpful and knowledgeable."
"Great pet store, one of the larger ones in the area and has a really good amount of stock and choices."
"A centrally located store in a moderate size shopping center."
"Good location in the busy shopping areas."
"The store off of route 18 is big, clean, and organized."
"Clean and well organized makes the shopping experience easy. The staff is friendly and attentive."
"Very clean and friendly staff."
Cons:
"Always a search for help. Always a line or a wait for cashier if no line."
"Smells like animal poop and pee. Not enough fresh air or air flow to rid the smell."
"As for the store its clean its organized the only problem I would say is that it’s understaffed."
"On this visit it wasn't well stocked but probably pandemic related. I must say that they never have enough cashiers though."
"But on one of my recent trips, I'd noticed that there was a 'puddle' near one of the aisles toward the front of the store... that puddle just stayed there."
Customer Service
Pros:
"Everyone has so helpful since I did not know the setup of this store. He was so scared but still accepted the love from not just the employees, the shoppers were loving on him as well!"
"The employees here are consistently friendly and approachable, which is not the case in all locations."
"Very friendly staff. They have a great cat adoption area and the process ensures that the animal is being placed with the most loving, safe and clean family/home!!"
"Sean is the sweetest person he's usually there to ring me up! Also polite and helpful he makes it less of a pain when I bring my pups!"
"They almost always have what I need. The employees there are generally super knowledgeable and helpful but not annoying about it."
"Jacq and Sabrina we’re both amazing helping me and my partner pick out the perfect fish for our aquarium."
"The staff at the east Brunswick location was so kind and understanding when we had to say goodbye to our beloved old guy."
Cons:
"Staff was rude its like they didn't want to help or sell their animals"
"I will NOT recommend due to professionalism and pet discrimination."
"I had a second misfortune of meeting Rebeka W. Store Leader a very unprofessional, uneducated and disrespectful individual who lacks basic communication and customer service skills"
"The staff at check-in didn't seem to care about giving even average customer service to me as a human but was relatively friendly towards my dog."
"Not only was the manager unapologetic about the experience we had but he was rude and defensive."
"Went in to buy things for my bearded dragon. I asked for help and the lady gave me the NASTIEST attitude ever."
"The manager Levi is a horrible customer service manager. No feeling and zero professional."
Grooming Services
Pros:
"First time ever bringing my dog to any groomer... After 2 hours she got her nails trimmed, hair trimmed in some areas, and a nice bath with deshed soap. She seemed happy when I walked in getting brushed."
"Highly recommend the grooming part of this location! Amanda took such good care of my dog and did a phenomenal job."
"With other groomers, my dog cried after he was groomed. However, when I brought him to Jeremy (the pet stylist) at this PetSmart for the first time, he did not cry, and appeared calm and less nervous after the grooming."
"Told my dog to the groomers there for the first time and it was great! Great service! The groomer explained everything about the kind of grooming my dog was getting and asked very important questions about my dog."
"The groomers at this place are very good, you’d think that because its a chain store its not personal but that's anything but all the groomers here are super sweet and good at what they do!"
"Victoria was great with Bessie. She was super friendly and understanding of her slight anxiety... Her nails were perfectly clipped."
"I deal with a wonderful gentleman name Jeremy. My dog gets super happy when she sees him! He knows my dogs needs and always remembers about her paw."