PetSmart Reviews Summary

Store Selection and Availability

Pros:

• "They have everything I usually get at the larger PetSmart locations without the added travel."
• "They all have complete supplies of pet food, essentials, clothes, toys, etc."
• "They have a good selection, and the items that I routinely purchase are usually in stock."
• "It's big, a lot of variety. Better than petco which never has anything on their shelves."
• "Great variety and prices for cat food."
• "This Pet Smart has a Banfield hospital inside and they carry prescription food."
• "The wide selection of products ensures you can find everything your pet requires under one roof."

Cons:

• "Came here looking for some whisker lickins treats... they only had 3 bags left."
• "How in the hell do they NOT carry Koi Pellets?!"
• "Unfortunately they don't carry the type of Wellness cat food other than the pate it seems."
• "The only issue is you don't always get fresh potted plants for your pets."
• "PetSmart does not carry the wide variety of products as other comparable petshops."
• "They don’t have the widest selection of items."
• "I went to purchase a replacement filter cartridge and there was none."

Staff and Customer Service

Pros:

• "The cashier was very nice."
• "When I came in there today I felt like I was at home people there so nice very helpful and very respectable."
• "The staff here are really friendly and helpful."
• "The employees are warm, friendly, and knowledgeable."
• "The staff are friendly and helpful."
• "The staff was very helpful, and asked if I needed assistance when I stepped in."
• "Everyone was super nice and friendly."

Cons:

• "The manager showed up almost 25mins late to open the store while we waited outside."
• "They were extremely rude from the beginning."
• "The guy who is STILL employed there is super mean and impatient with the dogs I've seen it with my own 2 eyes."
• "The attendant didn't tell us anything we needed to know about the fish, upsold us on everything and generally just didn't have a great attitude."
• "Rude. Employee (man) putting away my things after specifically saying I can't carry the things I was going to purchase."
• "Groomer and staff were rude and very unprofessional."
• "The staff follows people of color, not greeting you for assistance, but following."

Grooming Services

Pros:

• "Rollie always looks fantastic when she leaves and smells even better."
• "The groomers are very professionals and very friendly."
• "The first time I went to get my dog groomed there, it was done perfectly."
• "Jasmine the groomer took very good care of her. Very professional and patient with animals."
• "I was so happy with the services my son Nubes received in the grooming salon."
• "Courtney was great with Nubes and he was happy when I went to pick him up."
• "My Shih Tzu is groomed here by Mariona and she’s amazing with him."