Blaze Pizza Reviews Summary

Category: Pizza restaurant

Address: 691 Broad St, Newark, NJ 07102, USA

Phone: +19732064278

Rating: 4.5
based on 279 reviews.

Food Quality

Pros:

  • "Blaze pizza has forever changed my experience of pizza.. It was wonderful, the atmosphere was calm and comfortable."
  • "This one was exceptionally delicious."
  • "The food is consistently good, with a variety of delicious options to choose from."
  • "But the fact that I can build my own and have it ready in minutes is too good to pass."
  • "Blaze has great pizza and the pies are made in such a simple but delicious manor."
  • "The pizza is absolutely delicious every time! Fresh and fire right in front off you."
  • "I absolutely love Blaze Pizza!!! My favorite pizza is the white pizza with zucchini, fresh garlic, and oregano."

Cons:

  • "The pizza was average at best."
  • "i ordered margherita pizza from here and they put like roman lettuce on top of it instead of basil, and then also did not put any cheese."
  • "Food was burnt and the ingredients didn’t taste fresh."
  • "It was the worst pizza I've ever had."
  • "All three pies were burnt at the bottom."
  • "Don't spend the extra $2 on high-rise dough because it MAY or MAY NOT rise."
  • "Last time they gave me dry a** pizza even though i added multiple drizzles."

Customer Service

Pros:

  • "The staff is pleasant to each and every customer no matter how crowded the restaurant may be."
  • "The staff there are amazing and my pizza was perfect."
  • "The employees address you by name and are super approachable when they take your order."
  • "The staff at the Newark location are always friendly, upbeat and attend to you quickly!!"
  • "The staff is genuinely nice, making the whole dining experience even better."
  • "The staff here have great customer service and are really kind."
  • "The staff are kind and super attentive when u order, adding to a fantastic personal and friendly experience."

Cons:

  • "Staff was rude."
  • "The service has consistently been poor every time I visit."
  • "today is Saturday February the 3rd it is 2:14 p.m. the staff was rude & unpleasant"
  • "The workers are horrible, incredibly very rude."
  • "They’re unprofessional don’t know how to communicate with their customers."
  • "The employees did not seemed to not be trained in customer service."
  • "The ENTIRE crew needs a lesson in Customer service or they all need to be sacked!"

Delivery & Pickup Service

Pros:

  • "The pizza is delicious, fast, fresh, contactless pickup, and once you accept the fact that you need to download the app to purchase ahead of time, you will earn rewards."
  • "The delivery was timely."

Cons:

  • "Blaze uses Door Dash for delivery and their deliver person didn't call when he/she arrived and left my pizza in the lobby."
  • "Horrible pick up service. Ordered ONE HOUR AHEAD. And upon pick wasn't ready."
  • "We waited almost more than an hour for my pizza just for it not to be delivered."
  • "I ordered through DoorDash, unfortunately they didn’t allow for special instructions."
  • "The deliverer left my pizza on the building front porch 5 feet from a bus stop."
  • "I did not get everything I ordered and paid for."
  • "They need to work on being more organized once the pizzas are cooked and ready for pick up."

Atmosphere & Cleanliness

Pros:

  • "The location was clean and organized."
  • "Visited on a Saturday which was fairly busy due to a few events in the area that weekend. Overall, a great experience!"
  • "The atmosphere is amazing and definitely somewhere I would like to frequent."
  • "The clean and modern atmosphere adds to the appeal."
  • "The dining space is bright and spacious."
  • "Its nice and clean (yayyy!) and the pizza is delish!"
  • "The place is beautiful, the staff is beyond great, and the vibe is super feel good."

Cons:

  • "One downside is that the music is always distractingly loud."
  • "The restaurant was dirty garbage overflowing, as if the staff could not be bothered cleaning the dining area."
  • "they have like five people working but are too busy talking and don't put tissue in the bathroom or clean it."
  • "Neither they clean the tables."

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