"Friendly workers I felt welcomed as soon as I entered the store."
"Impressive selection of collectable toys and very helpful staff."
"Awesome place to shop for the kid inside. Love visiting this store every time I'm in the area. Friendly staff too."
"The staff are laidback and friendly."
"The workers were pretty friendly and I enjoyed their selection downstairs."
"Friendly staff and atmosphere."
"The employees all seemed friendly."
Cons:
"For some reason the Asian woman who mans the ship was following me around."
"The young dude with long hair was a rude punk."
"These guys have some of the worst phone etiquette known to man."
"Cool figures but rude staff. Stood at the counter being ignored whilst staff were gossiping."
"Staff is kind of rude and is annoyed when they have to get stuff out of the case or go out of their way to do anything."
"Horrible Horrible customer service."
"Horrible staff! You can't even ask a question over the phone or in store without them being very rude about it."
Product Selection
Pros:
"Lots and lots of Japanese toys."
"This place had a great selection of items that I couldn't find at other stores."
"Such a great store! I went in hoping to find Pokémon cards and ended up walking out with even more than I expected."
"A lot of unique toys, great stuff to check out and if you're a collector this place is a must."
"Love it, many awesome, custom, and hard to find collectibles!"
"They have a large selection of Japanese Imports, a decent selection of Funko statues and some vintage stuff."
"This is a great place to find toys and otaku paraphernalia both vintage and new."
Cons:
"Some of the items can be a bit pricey."
"Many toys are available at many stores around the country."
"The only thing are the prices, little bit too much on some of the figures you can find easily."
"But beware of the high costs on some of their other items."
"Their selection is super limited which is odd since their name is toy tokyo."
"The options are very limited if you are looking for a cool Japanese toy for your kiddos."
"Decent variety of figures but not as many as other places, the anime session can be better."
Pricing and Value
Pros:
"Very nice! I was able to get what I wanted… figures were very cheap."
"The prices are reasonable."
"Their prices are fantastic. Similar items sell in local chain stores for several dollars more."
"The prices are totally reasonable especially compared to other collectable/toy stores in the city."
"Many of these blind boxes are only available in Japan or online for exorbitant prices, but here you can find plenty of current ones for very reasonable prices."
"Pricing is subjective though I personally think prices are very reasonable and comparable to anywhere else you might find your collectibles."
"The prices are pretty fair."
Cons:
"We purchased a funko can that was over double of the cost anywhere else."
"Literally everything has a 100% markup over its retail value."
"Prices are pretty up there."
"It was not properly packaged for shipping."
"beware of pricing, i know its downtown so prices will be higher, but you can get a lot of them items cheaper online then in that store."
"1 star shy of perfection because the markup on some of their favored items."
"The prices were outrageous."
Customer Experience
Pros:
"A SUPER CUTE PLACE! From what I’ve seen, there is a line to enter, less than 30 minutes for me and my friend, but it seems to go relatively fast and also means the place inside isn’t jam-packed."
"Just being able to look at everything they had to offer was fun."
"It was very fun looking around."
"Even if you have no intention of purchasing anything, Toy Tokyo's selection is worth looking at alone."
"Place is pretty awesome when you step in because you got all this designer toys greeting you."
"It’s easy to get lost in details in this relatively small shop."
"They have a metric ton of toys to look through, including exclusives, so give yourself some extra time to shop."
Cons:
"Make sure check your loose figures because I bought gashapon but later figured out that 2 out of 7 pieces were missing parts or broken entirely."
"There are no public restrooms and there is no parking."
"🚨 Totalitarian measures were used to keep me from shopping at said store."
"Don’t buy blind box here. It looks like every item in the blind box has the same chance to get. But the staff will cheat and pick the good one out and leave the unwanted one."
"They don't stand behind any damage at all."
"Wouldn't give me a refund or replacement for a stolen package."
"Really disappointing. I came to visit from Texas and I specifically called asking if they could ship things if I showed up at the store and they said yes."