Trader Joe's Reviews Summary

Customer Service

Pros:

• "The staff was as friendly and helpful as I remember from other stores."
• "Manager 'Pete' at Bridgewater store was patient and kind when I went to check out and realized I didn't have my credit card or money with me."
• "I am obsessed with this Trader Joes! Things are placed nicely, staff is super friendly."
• "The staff at this store is great! EVERY and I mean EVERYONE that I came in contact with greeted me with a smile."
• "We also had THE BEST customer service by multiple employees... so I could not leave the store without shouting out TRACI!!!!"
• "Everyone is just so friendly and eager to help out a customer in need!"
• "Love this Trader Joe’s! Great and friendly staff, always helpful."

Cons:

• "While putting flowers in my cart I was rudely questioned about what I was doing with 5 flowers then firmly told by the employee that she would limit my purchase to 5 in order to save flowers for other customers."
• "This was a terrible experience l. My mother is a first responder and was treated like a criminal."
• "Seemed like a fine place when I went in for an interview... Completely mislead me and wasted my time."
• "Multiple employees wearing mask below nose... so it's a storewide problem."
• "Dude up front was rude and said I couldn’t buy that many in a very disrespectful way even though there wasn’t a limit posted."
• "But I was lectured for not knowing I needed to bring my own bag or buy 🤷🏻‍♀️. I’m from out of town so …"
• "Terrible experience! What kind of store doesn't want to sell to customers?"

Shopping Experience

Pros:

• "It's just the nicest shopping experience I have ever experienced especially in today's world."
• "If you cant find something, they will WALK you to the product."
• "It’s always a pleasure to go this store."
• "Quick & easy shopping unless 1 or 2 of your favorite items are out of stock."
• "Always love a trip into Trader's! Well stocked, helpful/cheerful employees, plenty of registers open."
• "No matter how crowded the store might be I never wait in line for any more than two or three minutes."
• "Thank you for creating such an amazing social distancing shopping experience."

Cons:

• "LONG lines. Come here when you have time to waste waiting in line trying to get to your next destination."
• "Getting to a parking spot is often a nightmare... Be prepared to be patient."
• "However, the checkout lines are long and slow compared to other locations. Come here if you have time to wait in lines."
• "Usually busy and tight inside the store and in the parking lot but - you’re in and out."
• "The store is good, but the parking space there is terrible!!!!"
• "Thanks for ruining the parking for everyone who wants to go to Costco."
• "I felt like I was going to have an anxiety attack lol. I'm sure this is what the staff is told to do. Not their fault, but I avoid shopping here due to the chaos of the experience."

Product Selection

Pros:

• "They always have a good selection of organic vegetables and fruit in season."
• "TJs has awesome cheese, and a large variety of tasty products."
• "Interesting and unique selection. Mainly gourmet type foods not usually found at the local supermarket."
• "All the products are ridiculously cheap and high-quality."
• "It has all the important items - the best of the each category."
• "Very good selection of products and produce, even flowers, at affordable prices."
• "Here you can find items you wouldn’t see in any other regular supermarket."

Cons:

• "The avocados were much smaller than what I usually buy."
• "I opened multiple of them up to being a very strange consistency unlike they normally are. The one I opened had mold in it - brand new and was refrigerated."
• "The flower selection is usually wilted and typically don’t last as long as I’ve experienced in the past."
• "I was not that impressed, especially with the fruits and vegetables."