Patel Brothers Reviews Summary

Category: Grocery store

Address: 72 Princeton Hightstown Rd, East Windsor, NJ 08520, USA

Phone: +16093367744

Rating: 4.4
based on 167 reviews.

Customer Service

Pros:

  • "The staff here are very friendly and always greet us with smile and make sure they give candy to kids at checkout counters."
  • "The store assistants and the ladies at the register provide excellent service."
  • "People who work there are helpful."
  • "Staff are also non-fussy and very courteous in general."
  • "The lady at the register was very kind and helpful."
  • "Owners are great and helpful."
  • "Well organized store with excellent folks on the store willing to help people."

Cons:

  • "The lady at the register was so rude."
  • "Poor customer handling/respect and expired/ old snacks and edibles."
  • "Today was the worst experience I had here. Not to mention the other times where the cashiers are rude."
  • "The cashier named Leena didn’t even have the decency to make eye contact with her when checking her out."
  • "Cashier should be more friendly."
  • "I had a terrible experience buying Bournvita at Patel Brothers."
  • "Some times when you ask for something, nicely, looks like they don't want to be asked...they respond back on is on language and not friendly."

Store Layout and Cleanliness

Pros:

  • "It is a nicely laid out store and more spacious than most Patel Brothers stores."
  • "The store is always clean and well stocked!"
  • "Clean, Spacious, Greatly Priced, Organized, Everything under one roof."
  • "It’s a clean, easy to navigate Indian grocery."
  • "This place is clean and staff is helpful."
  • "The store is very spacious. Even on Saturday’s and Sunday’s when they have Pani Puri stall, it won’t feel so crowded."
  • "During this pandemic the store is taking all necessary steps they need to in order to maintain hygiene."

Cons:

  • "It is not a clean place."
  • "Loud music with lot of incense sticks smoke in the store."
  • "There is no sanitizing of the carts."
  • "This store is worst in all Patel brothers. So many expired items on the shelves."
  • "They sell expired food and they will sell you naan with fungus on it."
  • "No enforcement of wearing masks masks with the customers and management."
  • "Aisles could be spaced out a bit. It is always congested to walk through."

Product Quality and Variety

Pros:

  • "Price is reasonable. Vegetables are fresh with varieties."
  • "The store had a wide variety of authentic Indian products, from spices to snacks, providing a true taste of India."
  • "Lots of fresh veggies and groceries. Their snacks and fresh rotis are really good."
  • "Good store to get Indian groceries."
  • "Monopoly over affordable Indian Groceries. This store had a lot of fresh produce and all required Desi groceries to setup and maintain your home."
  • "One of the best places for Indian groceries. Large collection of fresh produce."
  • "Vegetables are fresh. Leafy greens are fresh and stay long fresh to store."

Cons:

  • "In Sooji Ravva and Idly Ravva we are getting small stones in swad brand."
  • "Bought a carom board. Quality is very bad."
  • "I bought whole urad. Cooked it in pressure cooker for 1h 30min and there were some pieces still raw."
  • "I had bought tomato ketchup last week and it has expired date for November 2020 such a poor customer service they don’t even check expiry date/sell by date before putting it on shelf."
  • "The plastic bottle version of Thums Up that I bought turned out to be fake."
  • "I wanted to give you all a heads-up about a fake Bournvita I encountered."
  • "Every time, some of their items are rotten to taste (especially their sambars)."

Shopping Experience

Pros:

  • "Patel brothers east Brunswick is the most loyal store..it is the best Patel store out of the five in New Jersey."
  • "Patel Brothers are a great place and caters to the needs of South Asian community (SAARC)."
  • "Best thing is weekend specials like pani puri cart and very fresh and tasty sugarcane juice only in summers."
  • "Great grocery store for ethnic items."
  • "The produce is fresh."
  • "As a regular at this delightful Indian grocery store, I've consistently enjoyed their vast selection of vegetables, groceries, and the recent addition of freshly made chapattis and rotis."
  • "Shopping at Patel Brothers is a wonderful experience every time one buys shops here."

Cons:

  • "No limit to the number of people entering the store- store is overcrowded."
  • "Moreover, no one in their restocking workers are maintaining six feet distance from customers."
  • "Pretty sure if there is a box that says ‘Not for Sale outside INDIA’ it may be illegal to sell here."
  • "I will never shop at the Patel brothers again."
  • "Visiting Patel brothers was a horrible experience."
  • "This particular store, though convenient, lacks varieties by a lot compared to stores like Patidar on rt 27."
  • "The store can get crowded on the weekends, so plan accordingly."

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