Bella Napoli Pizzeria Reviews Summary

Food Quality

Pros:

• "We love the pizza here; the thin crust is not wet, greasy or doughy and it's crispy around the edges."
• "For the price, you can't beat them. Fresh, out of the oven pizzas for $5 bucks."
• "This place has probably the best pizza that I've ever had!"
• "Pizza & Cheesesteaks were Delicious…"
• "Their strombolis, calzones, and stuffed pizzas are fabulous."
• "Bella is easily the best pizza in the area."
• "Highly recommend their Grandma’s Pizza and Cheesesteaks!"

Cons:

• "The pizza was ok but the toppings were blah. I could tell it wasn't fresh."
• "The pizza was really nothing special, light on toppings which were all plopped on the middle of the pizza, and in my opinion overpriced."
• "The center of both pies was completely raw! Cold, greasy, so much grease the boxes were actually sopping wet on the bottom."
• "The fries were a soggy mess and looked old."
• "Cheesesteak was soggy (literally like dripping wet), the onions on the cheesesteak we’re pretty much raw."
• "The pizza tasted like cardboard to the point I couldn't eat it."
• "The caprese panini was unfortunately not good at all."

Customer Service

Pros:

• "The owner that helped me was so sweet.. he saw I was having a hard day with a flat tire and he brought me ice water and a bottle of water for the road!"
• "The staff is friendly and always have smiles on their faces!"
• "The driver was super sweet and quick getting here."
• "Had a small mix up with an order and made it right and the service was well over 5 stars."
• "Everyone is very pleasant no matter what time of day."
• "Staff is friendly and they have plenty of people, so no hour long waits."
• "The delivery driver was nice."

Cons:

• "I received no greeting nor a can I take your order."
• "Then when we called in an employee who picked up the phone not only cussed out the lady nice enough to pay for the meal and wait 2 hours for it, but she also blamed her for ordering on wrong website."
• "This man also made defamatory and slanderous remarks that were also recorded by the dispatcher."
• "The woman in charge... did at least act with a little bit more respect and did not resort to slander and threats of harm."
• "He shouted for me to send my 'bitch husband' to him."
• "The manager screaming at you that’s it’s your own fault your order is wrong."
• "The response in a very rude voice: 'Was it delivery or pick up?'"

Ordering and Delivery

Pros:

• "Decent salads, and the delivery driver seemed really nice."
• "I’d recommend ordering pickup, because their delivery is very slow."
• "Food is good, prices are on par and they are fast with pick up or delivery."
• "Their deli meat is so fresh... Delivery time is not bad...just depends on time and day."
• "Good food. Less expensive. But, ordering system is flawed. They incorrectly assume the customer picking up the order, and the one who submitted the order, are the same. An order numbering/naming system would help."
• "Somehow, this delightful family-run business keeps their prices lower than their competitors."
• "Best pizza in Phoenixville... Delivery can sometimes let you down. But the food and people are spot on."

Cons:

• "I ordered from this restaurant on the Slice app... My food came around 8:05. The food is ice cold."
• "Placed order online. Picked up. Got home and saw that not all of my order is there."
• "Great pizza if you ever get it. Ordered through the Slice app, had to call twice after 1.5 hours (2 miles away). Still waiting."
• "We ordered for delivery, pizza arrived cold and dry with an extreme amount of oregano dumped on top."
• "The pizza takes over an hour to get to the house and arrives cold, it is frustrating."
• "90 minutes later, the food was delivered, cold."
• "The online ordering system was down when I called...they never received our order."

Pricing and Billing

Pros:

• "For the price, you can't beat them. Fresh, out of the oven pizzas for $5 bucks."
• "You can get a large cheese pizza for $5, that actually taste delicious!!!"
• "They have great offers as well like a five dollar pizza (plain pizza as per may 2019)."
• "I stopped in for a hoagie for lunch. I got a 12 inch well-made turkey hoagie, covered in toppings, for $6."
• "Bring back the large pizza for 4.99 my family loved them and could actually afford to get a couple pies and eat their we used to order and tip decent everyday for 2 years straight lunch dinner work you name it this was our go to we loved this place can't afford to eat here no more tho to many of us just another place to us now miss the people their they were great."

Cons:

• "But due some reason an extra large is like $20+ which makes zero sense and no one there sees fit to tell you this when you order one."
• "I bought a cheesesteak for $5 something, after bank statement came out, it became $12 something."
• "Over charged my credit card twice... WATCH CREDIT CARD CHARGES!"
• "You guys overcharged my card by a lot I ordered four pizzas which should be forty something dollars and my card was charged 79 dollars."
• "Stopped there after a baseball tournament on the weekend and over charged at the register."
• "Ordered some food for pick up... saw the person at the counter added a 25% tip to my card for my pick up order???"
• "Very disappointed in ordering today. Ordered 2 cheese steak Stromboli’s at $6.00 each & was charged $8.00 each."