Sottocasa Reviews Summary

Food Quality

Pros:

• "The pizza is exquisite, with a thin and crispy crust topped with fresh, high-quality ingredients."
• "The toppings were flavorful, the crust was soft but crunchy."
• "Fantastic pizza and tiramisu. This might be the best Neapolitan pizza I’ve ever had."
• "The wood-fired pizza is some of the best in the city--the dough has the perfect flavor and chew!"
• "Best pizza in New York! Thin, brick oven, authentic Italian pizza that melts in your mouth."
• "The pizzas are thin, full of flavor, juicy, and chewy but crispy at the same time."
• "Every pizza is as if it came out of an oven somewhere in Italy."

Cons:

• "This pizza truly lacked in the flavor department."
• "The pizza in itself is soggy and slimy (requested well done), while the crust is over cooked."
• "The middle of the pizza was a bit soggy. That may have been from the veggies on the pizza."
• "The pizzas came before the salad... the borders were burned and the middle wasn’t fully cooked, it was hard to slice it."
• "Only negative is crust does not hold up to all of the juice in the sauce so is tough to eat without fork."
• "The pizza got a little soggy."
• "Their menu says, their pies are a bit more 'wet' than 'American' pizza, (meaning the inner-crust isn't as crispy)."

Service

Pros:

• "The service can be a little slow at times but the atmosphere and pleasant staff make up for it."
• "Very attentive service!!"
• "The staff is super friendly, and the atmosphere is great."
• "Our waitress was very personable and efficient."
• "Service was quick and courteous."
• "The waiter was super kind and made us laugh each time she visited."
• "The staff are friendly and attentive."

Cons:

• "When it finally arrived after having to call to check in on our order twice, our pizza was cold and one pie wasn't even cut into slices."
• "The server seemed somewhat annoyed, and also disparaging comment after asking about our allergies."
• "The service is not that good the staff is kind of cocky not all but you will see for yourself once you go."
• "Server 'Fafy' doesn’t know customer service."
• "Bad experience with delivery though: they ignored my instructions for delivery time."
• "On a Friday night, our wait time for 3 pies was 2 hours."
• "They simply cannot get the pizza out on time."

Atmosphere

Pros:

• "It's warm and cozy inside. Not too loud, good to go with friends or with a date."
• "The atmosphere was busy and lively when I went, but it wasn't overly crowded."
• "It was reasonably priced and a super cute spot for a date or just to relax."
• "Quaint little spot with good vibes and great music."
• "The lights and atmosphere were extremely enjoyable and romantic with a little candle (electric) on each table."
• "The atmosphere feels warm and cozy from the moment you walk down the stairs."
• "The atmosphere is casual yet inviting, perfect for a quick lunch or a relaxing evening with friends."

Cons:

• "The new hostess was very aggressive and needs some more training on how to read a room especially in blk populated neighborhoods."
• "Staff is rude, especially the lady with the short hair who serves the outdoor patio."
• "This place is so full of itself it made me nauseous."
• "Nice quiet place and there are certain people who may like this style of pizza, but this is not my case."
• "If you go there during peak hours you'll probably have to wait, since they do not take reservations."

Value

Pros:

• "Best price! Worth it and I honestly don't write reviews."
• "It's also not expensive for what it is."
• "The servers were really nice and the prices unbeatable."
• "Cheapest and best pizza you’ll find in the city in a gorgeous restaurant."
• "Everything is priced appropriately."
• "The prices are super reasonable!"
• "Enjoyed: cappuccino, iced coffee, burrata plate, 4 stagioni, parmigiana, & flourless chocolate cake w strawberry&whipped cream."

Cons:

• "I was recharged $1.00 for additional basil that I did NOT receive."
• "Overpriced antipasti and dolce."

Special Options

Pros:

• "They also had an interesting selection of Italian microbrews."
• "BEST GLUTEN FREE PIZZA dough imaginable."
• "The lemon sorbetto was surprisingly great and came served in an actual lemon!!"
• "I loved that they had a bunch of imported Italian beer, most of which I’d never even heard of before but was really fun to try."
• "They even have amazing fluffy Gluten Free pizza too!"
• "Also good gluten free and vegetarian options for my friends with dietary restrictions."
• "My friend who has to eat Gluten Free said their homemade GF dough was phenomenal and that it actually tasted like real pizza."