PetSmart Reviews Summary

Grooming Services

Pros:

• "I have taken my maltipoo there three times now for grooming and they have done a great job every time."
• "Caitlyn is amazing. The only groomer I trust with my 8 month old puppy."
• "Caitlyn is kind, patient, and thorough."
• "DANIELLE grooms my cat Thomas. She hands down is the best."
• "Took little dog for a grooming with the same groomer since he was a puppy. Always great."
• "The customer service in this store exceeds expectations. All the staff are really friendly and the groomers take really good care of my pets."
• "Nicole/Nikki (?) Was her groomer and she took good care of my pup."

Cons:

• "They waited until I got to the salon to let me know they have to check the puppy for matting."
• "They razored him. It’s not even even!!! All his fluff is gone, his behind looks skinned."
• "The first experience was awesome with our newly rescued pooch. This time eh..... she is very uneven."
• "The groomers here are not honest."
• "Made an appointment to have my dog groomed. The only person available at the times I wanted was Tianna. Big mistake."
• "This review is for the grooming salon, I have brought my dog here several times with no complaints however last 2 times the work has been terrible."
• "I took my two dogs to get groomed at PetsMart in Langhorne on 6/25. I received a call stating that my 9 pound miniature schnauzer yorki mix had been nicked."

Customer Service

Pros:

• "Other store staff like Arsenio is always very friendly and helpful."
• "Very helpful staff for me and my new puppy."
• "Ashlin was super friendly and helpful at the register."
• "An employee noticed me wondering and asked to help me."
• "I was greeted by two super friendly associates who just wanted to help!"
• "Everyone was helpful, professional, and polite."
• "The woman helping us with the guinea pigs was very helpful and knowledgeable."

Cons:

• "Staff is rude and everyone looks so miserable."
• "The cashier (heavy blonde boy) was rude and harsh."
• "Manager smells like cheese, I almost died. She was so rude and disrespectful and refused to give me the service I deserved."
• "The employee I spoke to said she was a lower level manager in the fish depth. But she didn't seem too interested in my complaint."
• "Waited 15 mins to be helped (there’s 1 other customer in the store) then when the girl finally came over she helped the guy that just walked up."
• "Cashiers are always grumpy but this time particularly so."
• "Petsmart is slipping. 3 if the staff were standing upfront and as the line grew, none of them were helping the trainee or more importantly, us customers get the line down."

Pricing and Sales

Pros:

• "A little pricey, but best and most convenient place to go for name brand dog toys, treats, and accessories."
• "Big box pricing on food and treats, good variety."
• "Petsmart prices are lower than Petco which is also a good thing."
• "Sales are helpful when trying the more expensive higher grade pet foods that your pet may not like."

Cons:

• "All pet items are entirely too expensive."
• "Really unhappy with my visit today. They advertise buy one get one 50% off but fail to make it clear that this sale is only for 'treats members.'"
• "Don't buy canned food here, prices too high, but they do have a vet service there for special needs animals and prescription canned foods you can only get with a prescription."
• "Good selection of fish and materials, did end up getting some equipment cheaper online."
• "They can't help or serve customers if they keep discontinuing products."

Store Experience

Pros:

• "I started working at PetSmart a couple months ago and it's a great place to work and shop! They do everything they can to make it a comfortable workplace for the employees and a fun place to shops for customers. <3"
• "One of the better petsmarts in the area so I bought a leopard gecko from newtown and the lack of knowledge and care really showed when I went to Fairless hills and seen and talked to the employee in the reptile department there if you're looking to adopt a pet consider going there for them they are better taken care of."
• "Store is clean, however i stopped specifically looking to purchase xl reptile tank, supplies, and a few dog balls. All of the items are not stocked."
• "This location was very clean. The employees were very friendly, by the dog section was a lady that recommended a brand for my German Shepherd and it was a hit, my Service Dog is a picky eater UT this food was the one he liked."
• "Nice place, bring your pets shopping. Prices are a bit higher but selections are very good, staff are friendly and helpful."
• "Very nice store, wide variety of pet food, beds, toys etc. than anyone would ever need to select from."
• "Nice Store. They have a variety of pet food, supplies, toys and treats."

Cons:

• "They have fish in the store literally dying."
• "Do not waste your time with curbside pick up at this location."
• "I was horrified to see that in the cups of water (betas housing), there were a lot that had died."
• "Shocked and ashamed! Wouldn't have given the one star. One night, when walking past this Petsmart it smelt absolutely awful."
• "Awful Experience with the Fairless Hills Pa, 'Petsmart Pet Hotel'!!! STAY AWAY!!"
• "I don't think I will spend my money at a store that just neglects a little Beta."
• "Beware of there doggie day care program. Your dog will spend most if not all day in a cage."