PetSmart Reviews Summary

Store Cleanliness and Layout

Pros:

• "Clean store, well laid out."
• "Very clean store. Employees are sweet."
• "So clean! Bright! And the fish all looked healthy, especially the snails we got!"
• "This store is very clean and organized."
• "Spotless place, nicely organized."
• "Very clean store, easy to follow layout."

Cons:

• "Tubs not cleaned out between dogs very dirty very run down place to try to wash your dog."
• "Floors were filthy."

Staff and Customer Service

Pros:

• "Helpful staff, excellent variety of choices for food, toys, and other necessities for just about every type of pet."
• "Employees are sweet."
• "Busy store with friendly employees."
• "The staff was so helpful, I'm glad I came in for my babies needs."
• "The employees are very kind and very helpful."
• "Always a great place with people who care about animals."
• "Staff is super friendly, warm, and it's apparent they love their job."

Cons:

• "This store is always super busy, but yet there only ever seems to be 2 registers open."
• "Not the best customer service. Asked 2 associates for help with guinea pigs, both said 'sure. I'll get someone for you.' and then disappeared for 20 minutes."
• "The store is fine, typical pet store prices and a good animal selection but my god the employees are absolutely pushy."
• "I just called, and asked a simple question. 'Do you have any mice or hamsters?' I was then ignorantly replied with 'No, no we don’t. Go call PetPalace.' Then I was hung up on."
• "I will never shop there again. My son wanted a goldfish and they refused to sell me one. I hate this store and now my son is very upset."
• "Ignorant staff. Will literally look at you and ignore you."
• "Employees are very rude you ask a question and they respond back to you with a rude comment or like you're bothering them."

Pricing and Stock

Pros:

• "Pricing is average. I find all pet stores and online pet sites have about the same pricing."
• "I use to use chewy for auto ship cause it was cheaper, but now I just show them my auto ship price at checkout and they price match it."
• "I love PetSmart.....cat food and litter are the cheapest here and they have a good variety of foods for the kitties."
• "Always have my pets food in stock."
• "Great prices on leashes and other dog items."

Cons:

• "Lots of items out of stock."
• "Prices on dog and cat food a few dollars higher then other places."
• "One word...Overpriced. From cat beds, cat food, cat toys, to cat litter... they're simply Way Overpriced."
• "They have a good selection of items however they're very expensive the treats I seen in PetSmart where 389 per bag pet supplies plus has the same exact treats same bag same brand same ounces dollar 169 a bag."
• "Their prices can be steep, better to get some things elsewhere or online."