Coach House Diner Reviews Summary

Category: Diner

Address: 55 Rte 4, Hackensack, NJ 07601, USA

Phone: +12014884999

Rating: 3.9
based on 242 reviews.

Customer Service

Pros:

  • "The staff was always ready to assist and made sure we had everything we needed throughout our meal."
  • "Staff was friendly. The server was patient, kind, and very attentive."
  • "Customer service was great especially our server Nersisa was the best."
  • "The waitress was very friendly and discreet, she was very open to our needs and helped us make enjoyable selections."
  • "Our waitress Jackie was very friendly and helpful."
  • "The staff supports one another when the rush is on to ensure everyone has everything they need."
  • "The service was remarkable the food was very good on a saturday night however the only problem I had was that I couldn't give a higher tip to our waitress, she was so friendly, gave amazing options for food and very helpful recommendations for dishes."

Cons:

  • "One of the employees started screaming and making a scene. Very unprofessional."
  • "Very rude customer service."
  • "The customer service was very bad. The waiter and bartender were very arrogant."
  • "The hostess who works nights here needs to be retrained or replaced."
  • "Service was extremely slow."
  • "The waitress took very long to attend to our needs."
  • "Extremely rude and unprofessional service!"

Food Quality

Pros:

  • "The food was excellent."
  • "The burgers and omelette are good and so are the soups."
  • "The cream of spinach side was exceptionally tasty."
  • "I was pleasantly surprised at my meal. I had the combo chicken and eggplant parm over linguini. It was tasty and a nice size portion."
  • "The food was great."
  • "Food was good for a roadside diner, everything seemed nice and fresh."
  • "The turkey was cooked well and was good too."

Cons:

  • "The chicken dishes are usually very bland, and the rice or pasta underneath is dry."
  • "Burgers were nasty the rolls tasted stale."
  • "Everything is overcooked."
  • "The fish was burnt and overcooked."
  • "French Toast- no flavor, Just bread dipped in egg."
  • "The lemon meringue pie tasted a few days old."
  • "The mozzarella sticks tasted like cardboard."

Ambience & Cleanliness

Pros:

  • "It was a cute diner with a very homey feel."
  • "Pleasantly dated decor in the building evokes a bygone (maybe never actually real) time."
  • "Great ambiance, clean and well kept."
  • "The restaurant was hardly busy with about 6 tables occupied so it was pleasant and we enjoyed the atmosphere."
  • "It has a great Ambience. When you first walk in, you can feel the old world charm mixed with a new aged feel."
  • "The bathroom was well lite and very clean."
  • "Coach House is clean and pleasant."

Cons:

  • "The bathroom smelled like weed."
  • "The cleanliness of the bathroom and cups and place settings is lacking Big Time!"
  • "Unfortunately mine was expired and I didn't realize it, it had a green lama."
  • "The place is filthy (floor, bathroom, walls, booths, and menus, and the parking lot)."
  • "Wish they would clean the top of their bathroom; vents are gross."
  • "My wife (a stroke survivor) used the restroom and said it was filthy!"
  • "The bathrooms were a mess and all toilets were clogged."

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