West Chester Diner Reviews Summary

Atmosphere

Pros:

• "Its a beautiful and quaint place to have your food at. Most people who serves you are elderly, I felt like I'm back at my Granny's."
• "Great atmosphere."
• "Next time I visit my daughter (I'm from Pittsburgh), this will definitely be a place we will eat at, for sure."
• "The staff is always very friendly at the small bar as soon as you walk in, and the food comes out rather quickly."
• "I loved the peaceful ambience and pleasant faces there and I'm in love with their pancakes."
• "The atmosphere is amazing as they always have new decorations for the season’s and holidays."
• "The atmosphere at the West Chester Diner is always comfortable and casual."

Cons:

• "The place also does not look the cleanest."
• "Very dated and rather dull inside."
• "The interior is starting to look really shabby."
• "lacking in notable features."
• "The inside of the restaurant is starting to show its wear a little."
• "That place is disgusting and should be shut down in my opinion!"
• "The layout was a little cramped but manageable."

Service

Pros:

• "Our server was right on top of things, friendly and not pushy."
• "Wait staff was friendly both times."
• "Our waitress Nancy was a very lovely, friendly, attentive, efficient and a keeper."
• "The staff was very accommodating for our large group."
• "The staff is great, so nice and polite."
• "The staff is always friendly and gentle and most importantly always understanding."
• "Waitress was very attentive, without being obtrusive."

Cons:

• "Staff was mediocre, facility needs basic cleaning improvements mirrors smeared, also a lingering smell of mop water."
• "The rudest lady I have ever encountered."
• "The waitress very sternly informed us that 'you can’t just have coffee. You must also order food.'"
• "The server was unfriendly and abrupt."
• "The waitress had a bad attitude."
• "Horrible!!! The staff is rude. A old lady answered the phone and told me to place my order on grub hub because she's to busy to do it."
• "The server we have almost every year acts so annoyed that we are here."

Food Quality

Pros:

• "The breakfast is top notch and served 24 hours a day! The eggs are always cooked perfectly, toast is great, and the potatoes are the star."
• "Food seems pretty good."
• "The food here is very good and reasonably priced."
• "The food and selections are GREAT!!!"
• "Both sandwiches were fantastic!"
• "The food was awesome! Everyone loved their dish and there was hardly any food left uneaten."
• "The food here is good."

Cons:

• "I hated the food due to the burnt and dry home fries among other stuff which was ordered!"
• "The poached eggs were overcooked, the slice of cheese on top was cold."
• "The mushroom and beans tasted weird."
• "The steak was pretty poor quality."
• "The ham was dry and the english muffin was burnt."
• "The chicken parm... was so horrible it made me almost vomit."
• "The food was very bland and just average."

Price and Value

Pros:

• "offering a delightful dining experience with its delicious and affordable food."
• "Good prices, too."
• "It is a very affordable diner, modest, but understaffed."
• "The food is good for a diner, and they're open very late."
• "Service was great and prices are very cheap, so it was worth it for that reason."
• "The food is good, they run a buffet on Sundays, prices are great."
• "From mouthwatering burgers to flavorful steaks, the menu caters to all tastes."

Cons:

• "Wish I could give it a zero. Ordered overpriced food that was wrong and they forgot half the order."
• "Prices have gone up, and the quality has gone down."
• "They did recently raise their prices."
• "This diner calls themselves 'Prime Burger Lounge' on Doordash... Incredibly put off by the dishonesty of this establishment."
• "They charged us 2.25 for hot water. Are you serious?"
• "I would never pay $10 for a grilled cheese sandwich and french fries at a diner."
• "The prices at the diner went way up in price, the upcharge price to switch from chips to fries is $4."

Cleanliness

Pros:

• "The restroom here was impeccable."
• "The bathrooms smelled fresh."
• "The West Chester Diner offers a straightforward diner ambiance, with cleanliness maintained at an acceptable level."
• "The salad bar and desserts are exceptional."

Cons:

• "The baby high chair was sticky as was the table."
• "Dirty tables and dirty floor, desert case up front looks gross."
• "The staff is rude and very unkept, simply gross. Same with the facility itself."
• "THe bathrooms smell so bad and there is often sitting water on the floor. This place needs shut down."
• "the toilets needed some cleaning attention, and the women's hand dryer didn't work."
• "Next someone is cleaning the entire floor with a bleach product."
• "We also ordered a Ruben sandwich and fries which came to the table with a big white hair woven in the fries."