ASTORIA PETS Reviews Summary

Customer Service

Pros:

• "5 star service all around, great customer service, clean pods inside n out as the employees treat all the animals in the shop with TLC."
• "Excellent service very helpful with finding a puppy that would suit us and our family."
• "The staff was extremely knowledgeable, professional, courteous, kind, patient, informative, caring and honest throughout the whole process."
• "Keith and Will were AMAZING!!"
• "Amazing service. Both the salesperson and the cashier were very helpful and Knowledgeable."
• "Excellent service very helpful with finding a puppy that would suit us and our family, very patient and helpful with explaining us about the care the puppy needs, the puppy is very healthy no complaints at all, thank you Will && Mike."
• "Great customer service!"

Cons:

• "Black guy with gold teeth was rude."
• "I didn’t even get a puppy from this place and the people there were already rude."
• "He was rude and obnoxious and doesn't care about the animals he's selling."
• "The people were rude and very rough with the animals."
• "They were incredibly rude."
• "This place is terrible and the employees are so nasty and rude."
• "Horrible CustomerSvc!!! The African American man clearly hates his job."

Puppy Health and Care

Pros:

• "We’ve got Enzo (mini Aussie) for almost a year now and he’s completely fine."
• "It was very clean, didn’t smell, the puppies were happy and also clean."
• "I got my Shichon Teddy Bear puppy May 2nd 2020, and he is Healthy, Happy and so freaking cute."
• "I’ve had Oreo for 4 years now. He stole my heart when I found him in this pet store. He was super sweet and bubbly. I’m so happy I got him."
• "It has been around 3 weeks since we brought him home, and since then we have gone to the vet twice for shots and checkups, and our little guy is in perfect health!"
• "Samantha has never been sick in all the years we have her. She now has arthritis as bi-product of her old age."
• "Fortunately, he has no health problems and eats well."

Cons:

• "The place reeks of exploiting animals for profit."
• "Tried to charge me 3700 for a Bichon Poo puppy! (Which normally ranges from $600-$3000), The puppies weren’t taken care of!"
• "Puppies are shivering in fear, some look way too young to have been properly weaned."
• "Several of the animals have visible eye infections and appear sickly."
• "Bought a 3 month old shiba inu with FULL blown pneumonia."
• "One puppy was throwing up, they were all in bare cages on shredded paper."
• "i am extremely upset i have lost my 3 month yr old pup that i had gotten from this store 1month ago. he was infected with parvo virus."

Store Conditions

Pros:

• "None of them were sad."
• "The dogs were in good conditions."
• "All pups r clean n pods are cleaned."
• "Each pup had all vaccines needed."
• "I am 100% fine with news paper strips inside the puppy’s area."
• "I used to go in there in my high school days just to see the dogs and cats and even then the employees have always been friendly and never dismissive."
• "I like to ask a lot of questions and Will never minded answering any of them."

Cons:

• "The puppies are put on display like toys."
• "This place was crawling with bugs and I had to leave because I was so grossed out. My heart breaks for these puppies put in enclosures like this."
• "Even the areas where they keep the dogs in the store are small, dirty and bare."
• "The puppies are incredibly adorable but that doesn’t cover up the dilapidated state of the store and some of the enclosures."
• "Basic needs of a puppy: a warm bed, privacy, a toy, maybe a blanket. None of these needs were met here."
• "The puppies are displayed in wire floored cages with shredded paper as bedding."
• "The whole shop smells of urine and feces."