Bill's Wonderland of Pets Reviews Summary

Customer Service

Pros:

• "Jen, the general manager was amazing with how she tried to help this customer."
• "The people who work here are incredibly helpful and they have experts in every area."
• "Stacy helped us with our selection and was beyond helpful!!!"
• "The staff is friendly and knowledgeable."
• "Everyone here is friendly, honest and knows what they are talking about!"
• "The entire staff is friendly, knowledgeable and fun to be around."
• "Everyone is so friendly n very helpful n knowledgeable!!"

Cons:

• "Will never shop here again. Management has a bad attitude."
• "Today, I caught her mocking me with customers that she knew."
• "The lady at the register was rude to the other employees, almost like entitled."
• "Female manager is rude and unprofessional."
• "The Manager, or, I assume, that's the heavyset reddish-haired woman's title, has a serious attitude problem."
• "Awful customer service. They fight you about petty things."
• "The woman who answered the phone was unprofessional (July 23rd, 11:48 AM) and has zero skill on how to talk to customers."

Product Selection and Quality

Pros:

• "They have everything you could ever need to feed your pet."
• "They specialize in higher end quality food and exotic reptiles."
• "Very clean. Excellent array of supplies and very good prices."
• "They have such a wide variety of natural dog chews (bully sticks, antlers, bones, hooves, etc., it's like nothing goes to waste!)"
• "Great selection of products for pets of all types."
• "They have a really awesome selection of feeder rodents in all sizes."
• "They have a large selection including higher end products."

Cons:

• "They do lack the bigger items like cages and pet beds."
• "Their selection of fish was small and expensive."
• "The tanks were dirty, a number of fish were visibly sick and there are some very large fish in very small tanks."
• "I only wish they had a slightly larger selection of cat treats/meds/scratchers/accessories."
• "The selection of fish is very basic and limited to a 15 ft wall."
• "Rodent supplies are limited to 1 small aisle and they don't sell hamsters or guinea pigs."
• "I knocked it a star because I didn't see any saltwater options or live corals."

Pricing

Pros:

• "The prices are fantastic!!"
• "With more than competitive prices and a wide selection, I'd rather shop here than anywhere else."
• "Their prices are competitive."
• "Their prices are cheaper than most big company pet stores too."
• "I think the prices are actually cheaper then most online stores as well."
• "Love this place, great prices for good food for my fur babies!"
• "All of their food is great and reasonably priced."

Cons:

• "However, the animal prices were almost double anywhere I've seen."
• "You do have to check their prices though as some things are a steal while others are a rip-off."
• "They also take very good care of the animals they have there. The only issue is that they jacked the prices up on the dog donuts, $6 a piece, they need to lower it to $3."
• "A little high in price, BUT it's worth it!!!!!"
• "Not a big fan as I used to be, used to love going there but the prices are absolutely crazy for some of the bigger animals plus some of them just look unhappy."
• "Fish are priced a little high verses other fish stores in the area."
• "If you want to avoid emotional trauma and credit card debt, avoid Bill’s at all cost."

Animal Care

Pros:

• "The pets look to be extremely well cared for as well."
• "They also take very good care of the animals they have there."
• "All animals and fish appeared very healthy. Tanks and cages were very clean."
• "They clearly do take great care of the animals that are to be sold as pets."
• "The animals that they do sell (fish and reptiles) are always well cared for and healthy looking."
• "Everything looked well cared for and healthy."
• "Everyone is friendly and the animals are healthy."

Cons:

• "If I could give ZERO stars I would! My family and I purchased a bearded dragon from Bills in June and we immediately made a vet appointment for a well check. Turns out he had Coccidia and really high count of Pinworms."
• "I witnessed several very sick rats, swaying on their hind legs."
• "Animals in store aren't cared for properly, hermit crabs had no food or heat.. Bugs in cage."
• "As a long time customer of the store, I was absolutely sickened when I walked in today to see what bad shape the emerald tree monitor they have is in."
• "Do NOT feed your snakes and reptiles these mice/rats. They are sickly and in poor health."
• "I purchased an Oscar for $20 4 days ago and it’s been acting sick... they told me unequivocally they would not provide a refund or store credit."
• "I was extremely disappointed when on a recent visit they were selling rabbits and Guinea pigs."

Store Atmosphere

Pros:

• "Bill's Wonderland was very clean and professional."
• "Every time I come here I feel positive energy."
• "Been going here for 5 years now and will continue to support this fantastic local store."
• "You are not just a number at Bill's."
• "I LOVE Bills. I haven't been here in years. Today I took Mt husband for the first time and as usual, the entire staff was amazing."
• "Informative staff, clean store, well stocked."
• "It's so clean and well organized."

Cons:

• "Stay away."
• "PLEASE STAY AWAY FROM THIS PLACE! They never once apologized or seemed to feel bad in any way just nonstop blaming Me the breeder and the vet."
• "This 'wonderland' is contributing to the growing problem."
• "Discrimination definitely played a part here and I refuse to step foot in that store again."
• "Nobody greeted us or asked if we needed help with anything."
• "So if your looking for a business who will willingly take your money while justifying there employees disrespectful vulgar language towards a patron then visits this place."
• "I guess the silver lining is it only cost me $20 to realize I never want to do business with this establishment ever again?🤷‍♂️"